Global Security Operations Center Operator

SOC AnalystCrisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.This position operates on-site in Boca Raton, FL. This is not a Cybersecurity position.We are seeking an experienced and reliable SOC Analyst with a focus on CCTV and alarm monitoring. The ideal candidate will have sharp situational awareness, excellent communication skills, and a collaborative mindset. Primary responsibilities include the real-time monitoring of video surveillance systems, intrusion alarms, and access control events, as well as coordinating with on-site security teams to ensure timely and effective incident response. In addition to monitoring physical security systems, the SOC Analyst will also assist in tracking global events from verified sources to identify any potential impacts to personnel or assets. Candidates must be capable of quickly analyzing incoming information, escalating incidents as appropriate, and drafting clear, concise communications for a broad internal audience. This role is critical to maintaining a secure and informed environment across all operational sites.What You Will Work On:Monitor, assess and acknowledge all daily alerts, reported incidents from client personnel, and site intrusion detection alarmsMonitor and administer access control, video management, and intrusion detection systems, including dispatch of security officers when needed while meeting the performance criteriaMonitor events through open-source collection and coordination with local assetsRespond to inbound calls from employees and security personnel providing customer service focused responsesWrite security incident investigation reports to provide situational awareness and communicate risks to managementMonitor designated online tools to conduct situational awareness on social media platformsCollect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihoodPerform proactive threat intelligence gathering and response, including but not limited to: event monitoring, persons of interest, execution protection intelligenceContribute to procedures and processes to standardize and enhance risk managementWork closely with various teams responsible for security, operations, and incident managementProvide emergency and non-emergency security system monitoring, event dispatch, and emergency notification servicesProcess and maintain a wide variety of files, logs, reports, and formsResponsible for performing, evidencing, and supporting all necessary tasks for auditsProcessing badge requests – Printing, deactivating, adding and removing access levelsBe cross trained in all Analyst servicesAudit log of events for duress situationsThis Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice.What You Will Bring:1–3+ years of experience in a Security Operations Analyst role preferredBachelor's degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experienceHave an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency ManagementMust be well-versed in current technologies and open-source search methodologiesMust be a competent user of Microsoft Suite and Google SuiteMust be willing to sign an NDA and maintain strict confidentialityMust be able to communicate effectively, both verbally and in writingAbility to maintain a professional demeanor during stressful situationsMust be able to quickly adapt and excel in dynamic situationsDemonstrated organizational and time management skillsSuccessful client management experienceA demonstrated history of effective conflict resolution skillsMaintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situationsAbility to attend training events and mandatory meetings that fall outside normal work hoursAbility to work 8 to 12-hour shifts both days, swing, and nightsWork Environment:With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:Undergoing and meet company standards for background and reference checks, and drug tests if requiredExposure to sensitive and confidential informationRegular computer usageAbility to handle multiple tasks concurrentlyManual dexterity required for occasional reaching and lifting of small objects and operating office equipmentOccasional reaching with hands and arms, stooping, kneeling, crouching and/or crawlingMust be flexible with the ability to work evenings, odd hours, and weekends with little noticeFrequent sitting and/or standingProtect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.