Stewarding Supervisor - Cloister (Full-Time)

Basic Job Function :

This position is generally responsible for supporting the Steward Manager with the sanitation duties and day to day operation in the Stewarding Department. Contribute to the profitability and effective operation by controlling china, glass, silver and equipment on a daily basis. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Use of Company Vehicle: Not designated to drive a company vehicle.


Minimum Requirements:

• Minimum two (2) years experience in stewarding in a luxury hotel or resort
• Supervisory experience preferred
• Knowledge of food preparation and sanitation procedures
• Must possess or obtain Serv-safe certification within a three (3) month period from hire date as a condition of continued employment
• Excellent communication skills, both written and verbal
• Spanish communication skills preferred
• Good knowledge of inventory control, food sanitation, health and safety regulations and hazardous chemical procedures
• Ability to understand and follow safety requirements
• Knowledge of chemical use and Material Safety Data Sheets (MSDS) rules
• Basic computer skills in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Proficient with peripherals, copier, fax, and telephone
• CPR certification preferred
• First Aid certification preferred
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Preferred Requirements:

• Meet requirements to operate DOT vehicles
• Valid Georgia Driver’s License

Tasks/Responsibilities:

• Prepare schedule (including vacation schedule) for stewarding department
• Assist in monitoring payroll daily to control labor expenses
• Responsible for training all new hires
• Assist manager with discipline actions
• Maintain a weekly breakage report and review with manager on weekly basis
• Assist with end of the month inventories on china, glass and silver
• Monitor, order and issue all cleaning supplies to stewarding department
• Assist with weekly kitchen inspections to ensure area meets or exceeds Health Department Rules and regulations
• Develop and administer procedures for maintaining inventories of china, silverware and glassware
• Generally responsible for all the kitchen(s) sanitation on property
• Ensuring appropriate transportation of banquet food and equipment to and from events
• Follow the rules/regulations of food transportation to protect from contamination and spoilage of food
• Properly clean and store all china, silver, utensils, pots, pans, serving ware and other equipment
• Review mis-en-place form and communicate needs for china, glass, silver and other special equipment if needed
• Perform sanitation duties such as mopping floors, cleaning work surfaces, emptying trash containers, sweeping floors, etc.
• Maintain equipment in a professional manner and maintain a clean, safe and efficient work station
• Report equipment break downs and safety concerns to Manager
• Communicate with the Chef on delivery time for food and equipment needed for events
• Ensure that food and equipment is set up prior to the event based on the standard set for having receptions or buffets set up
• Ensure that all cocktail parties and receptions are set up with props
• Inform the Chef on duty of additional food requirements, restocking of food
• Break down and return food & equipment to the assigned areas
• Ensure that all food is returned to the Chef for inspection and that all equipment is clean and stored properly
• Maintain equipment in a professional manner and maintain a clean, safe and efficient work station
• Assist and partner with the Security department in maintaining Occupational Safety & Health Administration (OSHA) standards
• Handle chemicals safely following all Material Safety Data Sheets (MSDS) procedures
• Assist with maintaining current MSDS files
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attend all scheduled employee meetings and bring suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to change work locations during the same shift
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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