Care Coordinator

Care Coordinator (Referral Coordinator)

Under the supervision of the Program Manager of the Certified Community Behavioral Health Center (CCBHC) expansion program, the Care Coordinator (Referral Coordinator) will improve access to integration services for our clients. The Care Coordinator will be responsible for collaborating with Behavioral Health, Primary Care, and Psychiatric services to ensure clients have access to available services. The Care Coordinator will be expected to attend daily integrated team huddles with primary care and behavioral health providers to coordinate schedules with providers to ensure the client's needs are being met.

Essential Job Duties & Responsibilities

• Work closely with the Program Manager to provide and educate staff members on effective ways to access services with internal and external stakeholders to better services our clients.
• Attend daily integrated huddles with primary care and behavioral health providers to coordinate scheduling staff work hours to assure appropriate coverage for the day.
• Continuously evaluate the status of clients and do appropriate planning and coordination of treatment activities to ensure immediate attention to their changing needs.
• Direct and coordinate the client admission process and conduct screenings, intakes, and clinical assessments treatment, rehabilitation, and support services of the program in coordination with behavioral health and primary care providers.
• Provides an array of services that address the individualized mental health needs of individuals who have a mental illness, chemical dependency, including but not limited to ongoing assessment of needs, coordination of services, linkage, symptom monitoring, advocacy, outreach, housing placement, and skill development. Services may be provided face-to-face or by telephone.
• Coordinates with referral sources to ensure timely response and follow-up. Responds to referral source and/or client appropriate services if the client does not meet criteria for services at the Centers.
• Work closely with the Program Manager to conducts the maintenance and review of open referrals held in clinical records to ensure that open referrals are followed up on and addressed promptly. Performs case closures for open referrals when indicated.
• Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services.
• Work closely with the Program Manager to continually assess and recommends changes to the Program policies and procedures to best meet the program's objectives.
• Provide community education and support programs, as requested.
• Work collaboratively with clients to develop treatment plans.
• Will utilize evidence-based approaches to care, including motivational interviewing, trauma-informed care and strength-based therapy.
• Work collaboratively with behavioral health, physical health, and pharmacy staff to ensure integrated care is available to all clients.

Other Job Duties & Responsibilities

• Participates in various standing, functional, and ad hoc committee groups.
• Assumes supervisory functions in the temporary absence of other supervisors and managers.
• Other duties as assigned

Core Competencies

Clinical Acumen : Developed knowledge of the mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong clinical intervention. Keeps accurate and appropriate records/documentation. Displays non-judgmental attitude

Situational Leader : enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization.

Team Building : The ability to provide direction and guidance to an individual or a group of people and to encourage cooperation between team members to attain an objective; encourages team members to use their talents and competencies to achieve the organization`s goals: discusses strategic goals, mission, and vision with the team members and the strategic role they play in inspiring people at lower management levels; enhances the team`s problem-solving skills by encouraging them to come up with their solutions for arisen problems; practices Situational Leadership in developing individuals and teams to become self-reliant achievers

Communication : Able to communicate in clear language and to adjust one's use of language to the audience's level; able to clarify vague and obscure discussion by pointing out the main issues; able to simplify other people's complicated language and reduce digressions; uses imagery to clarify their viewpoint; estimates accurately what kind of language and style are appropriate in various situations

Organization & Time Management : Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes, and resources to drive success.

Diversity & Inclusion : Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence; demonstrating respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative.

Independent Judgement/Problem Solving : Uses data to drive decision-making and translates operational goals into key performance indicators; does not hesitate or avoid making decisions; supports his/her judgment with general numbers and facts based on the organization`s performance as a whole; encourages others to distinguish between relevant and irrelevant aspects of a question at hand; defines criteria on which his/her conclusion is based. Solves difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Job Qualifications

• LSW or LPC is licensed in the State of Ohio.
• Master's degree in social work or a social service discipline with a minimum of five years mental health, chemical dependency, and/or social services work experience including a minimum of one year of supervisory experience or equivalent combination of education and experience.

Physical Demands/Work Environment

This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, trainings, and other events.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Supervisory

This position will have supervision of the Behavioral Health Specialist positions in coordination with the Program Manager.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.