Customer Service Clerk

POSITION TITLE: Customer Service Clerk (Hourly)
REQUISITION #: req8636
DEPARTMENT: Transfort
LOCATION: TRANSIT CENTER - MASON
BENEFIT CATEGORY: Variable Hourly Hourly Employee Benefit Highlights
EMPLOYMENT TYPE: Part-Time Hourly
FLSA STATUS: Non-Exempt
HOURLY RATE: $17.00 - 22.00 per hour (based on relevant experience)
SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 10/5/2026 .The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.


Post-Offer Requirements
- Background check (Background checks are considered in relation to the responsibilities and requirements of the position)
The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.


While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.
At the City, weare focused on finding the strongest candidate for the role, and we recognizethat excellence can come from a wide variety of experiences and paths. Whenreviewing applications, we consider an equivalent combination of knowledge,skills, education, and lived experiences that align with the minimumqualifications. If you are interested in this opportunity, we encourage you toview your background broadly and highlight the skills and experiences that bestprepare you for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

JobSummary
TheCity of Fort Collins is seeking a Customer Support Clerk to join our Transfortdepartment. This is a part-time hourly position with the City with ananticipated hiring range of $17.00 - $22.00 per hour! The Customer SupportClerk will play a crucial role in ensuring smooth and efficient operations byaddressing inquiries via phone, email, and in-person interactions, resolvingissues, and providing exceptional customer service to passengers. Yourresponsibilities will include handling concerns, lost and found, assisting withroute information, and troubleshooting problems with empathy andprofessionalism. The ideal candidate will have one to two years ofrelated experience or an equivalent combination of education and experience. Weare looking for someone with a passion for customer service to bring theirskills in communication to the City! Bilingual/Spanish speaking preferred, butnot required.

EssentialDuties and Responsibilities
Thefollowing duties and responsibilities are illustrative of the primary functionsof this position and are not intended to be all inclusive.
-Collaborates with other city departments to solve problems.
-Performs data entry and may maintain databases and/or spreadsheets for the department.
-Performs administrative, general clerical and filing as needed.
-Performs other special projects as assigned.
-May conduct research and analyze processes to resolve customer issues and/or disputes.
-May administer and monitor programs relevant to the department's functions.
-May generate statements and/or reports.
-May produce materials which support customer service efforts.
-Understand and interprets policies, procedures, codes and regulations.

ManagementResponsibilities
No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

RequiredKnowledge Skills and Abilities
-Specific knowledge of department related ordinances, policies, procedures, and regulations.
-Specific knowledge of services and products offered by the department/division.
-Ability to use Microsoft applications including Word, Excel, Outlook, and PowerPoint.
-Ability to perform basic math and accounting skills.
-Ability to use multiple technological systems to manage customer information.
-Knowledge of general office equipment operations.
-Works on assignments that are moderately difficult and require developed functional experience.
-Ability to work with minimal supervision as well as in a team setting.
-Data entry and spreadsheet development experience.
-Excellent customer service and communication skills.
-Ability to communicate clearly and effectively both orally and in writing.
-Ability to respond effectively to difficult or stressful situations, including de-escalation of difficult customers.
-Ability to actively problem solve with limited guidance.
-Ability to assess and anticipate customer needs.
-Ability to identify and recommend process improvements.
-Ability to educate customers on services available.

RequiredQualifications
Minimum Preferred:
-High School Diploma or GED

ExperienceRequirements:
-No ExperienceRequired
- 1-2 years of Customer Service Experience or educationalequivalent preferred.


The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call View phone number on click.appcast.io for assistance.



Notice Regarding Medical and/or Recreational Marijuana Use :
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.


TheCity is committed to equal employment opportunity for all applicants andemployees. Employment decisions will comply with all applicable lawsprohibiting discrimination in employment. The City does not toleratebehavior that results in the terms and conditions of employment beingadversely impacted based on an employee's protected status, or anybehavior that violates this policy.

Consistent with the City's respect for the rights and dignity of each employee,the City is committed to providing a work environment that is free fromunlawful discrimination and harassment. The City prohibits discrimination orharassment based on protected characteristics, including race, color, nationalorigin, ancestry, creed, religion, sex, sexual orientation (including perceivedsexual orientation), gender, gender identity, gender expression, disability,age 40 years or older, pregnancy or related condition, military, veteran statusor uniformed service member status, genetic information, marital status or anyother status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. Inaddition to the City's commitment to equal opportunity employment, theCity strictly prohibits discrimination or retaliation against an employeewho raises any reasonable concern about workplace violations of governmenthealth or safety rules or a significant threat to the health or safety of Cityemployees or the public, if the City controls the workplace conditionsgiving rise to the threat or violation.


Note: Some information in your application may be public information under the Colorado Open Records Act.