Hybrid: Student Onboarding & Persistence Coordinator

Job Profile Summary The Program Coordinator of Student Onboarding and Persistence supports the day‑to‑day execution of onboarding activities, orientation, and persistence‑related initiatives to ensure a seamless, high‑quality student experience. You will coordinate workstreams led by the Program Manager, maintain systems and content, and help improve processes through reliable execution and feedback. Responsibilities Execute day‑to‑day orientation operations Manage the build, QA, and deployment of orientation in Canvas. Maintain orientation content, modules, and assets for accuracy and timeliness. Coordinate term readiness (dates, links, announcements, access). Troubleshoot issues impacting student access or completion. Monitor orientation, participation, and completion daily/weekly. Support updates based on Program Manager recommendations. Implement persistence initiatives and updates Execute defined persistence interventions (content updates, nudges, process changes). Implement changes across platforms (Canvas, email, tools) as directed. Support pilots and tests by preparing materials and tracking execution. Ensure consistency across touchpoints aligned to provided standards. Coordinate across teams to support execution Work with Enrollment, Student Success, Instructional Design, Marketing, Technology, and Action Lab to complete tasks. Track requests, timelines, and dependencies for assigned work. Follow up with stakeholders to ensure deliverables are completed. Escalate risks or blockers to the Program Manager. Maintain onboarding and persistence systems and materials Manage Canvas shells, templates, and assets. Update links, resources, and policy references. Maintain trackers, documentation, and process guides. Support system updates and integrations as needed. Support data tracking and reporting Pull and compile routine reports (participation, completion, engagement). Monitor key indicators and flag anomalies or drops in performance. Maintain dashboards or trackers used by the team. Provide data inputs for analysis led by the Program Manager. Support communication execution Draft and schedule student‑facing communications (emails, announcements). Ensure messages are accurate, timely, and aligned to guidance. Coordinate communication timelines across teams. Update messaging based on feedback and direction. Ensure quality and consistency of student experience Conduct QA reviews of orientation and related materials. Ensure alignment with accessibility standards and institutional guidelines. Identify inconsistencies or issues and propose fixes. Support a smooth, consistent experience across student touchpoints. Assume or coordinate other duties or projects as assigned or directed. Desired Qualifications Bachelor’s degree or higher in a related field. Demonstrated strong organizational and project coordination skills. Demonstrated ability to manage multiple tasks and timelines with attention to detail. Experience working in online higher education. Experience supporting program operations or student success initiatives. Evidence of familiarity with Canvas or similar learning platforms. Demonstrated ability to follow defined processes while adapting to changing needs. Demonstrated strong written communication skills. Demonstrated comfort working across multiple teams and stakeholders. Evidence of basic data tracking and reporting skills. Salary & Benefits $55,000 - $75,000 per year; DOE. ASU offers a total compensation package that includes healthcare, financial security, retirement, family resources, tuition reduction for eligible employees and dependents, and discounts. Location Off‑Campus: Scottsdale, AZ. This is an in‑person, hybrid position. Reliability of commuting to Scottsdale is required. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. #J-18808-Ljbffr Arizona State University