Service Coordinator

Service Coordinator

Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of highquality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within.

Job Summary:

The Service Coordinator provides administrative, logistical, and communication support for the Data Center Service team. This entry-level role assists with day-to-day coordination, technician support, onboarding preparation, shared mailbox triage, documentation, receipt processing, and operational tracking. This position requires strong attention to detail, professional communication, basic Microsoft Office skills, and a willingness to learn new systems, tools, and processes. The Service Coordinator helps ensure that technician activities, documentation, and internal workflows are completed accurately and on time.

Duties/Responsibilities:

Administrative and Team Coordination

Assist with day-to-day coordination for Data Center Service activities.

Support scheduling and preparation for technician onboarding, including booking rooms, scheduling meetings, arranging lunches, and preparing required materials.

Help coordinate internal meetings, training sessions, and team activities.

Maintain organized records, trackers, and documentation as directed.

Support the Operations team with administrative tasks related to technician deployment and service activities.

Shared Mailbox Triage and Communication Support

Monitor and triage the shared Mission Critical mailbox.

Identify incoming emails that require action, follow-up, or escalation.

Route messages to the appropriate internal team members.

Help maintain clear and organized communication records.

Use professional written communication when responding to or forwarding emails.

Escalate urgent, unclear, or customer-impacting items to the appropriate supervisor or team member.

Technician Scorecard and Compliance Tracking

Update technician scorecard or tracking sheets as assigned.

Track whether technicians have completed required check-ins and check-outs.

Track whether required Job Safety Analyses, daily reports, receipts, or other documents have been submitted.

Identify missing or incomplete items and notify the appropriate team member.

Support consistency and accuracy in operational tracking.

Receipt and FieldPoint Support

Review receipts submitted by technicians for completeness and legibility.

Attach receipts and related documentation to the appropriate FieldPoint records.

Help ensure expenses and supporting documents are entered in a timely and organized manner.

Notify the appropriate person when receipts are missing, unclear, duplicated, or incomplete.

Support invoice, expense, and work order documentation processes as directed.

Tool, Material, and Onboarding Support

Assist with coordinating tool purchases and related documentation.

Help track requested tools, issued tools, and purchase status.

Support preparation of onboarding items for new technicians, including supplies, rooms, schedules, and communication.

Coordinate with internal team members to help ensure new hires are prepared for orientation, training, and field deployment.

Systems and Process Support

Use Microsoft Outlook, Microsoft Teams, Word, and Excel to support daily work.

Learn and use company systems such as FieldPoint, Airtable, shared trackers, and other operational tools.

Follow established procedures and ask questions when instructions are unclear.

Assist with improving organization, consistency, and accuracy in administrative processes.

Maintain confidentiality and professionalism when handling employee, customer, and project information.

Requirements

Required Skills/Abilities:

High school diploma or equivalent required; Associate degree preferred

Entry-level administrative, customer service, or office support experience

Proficiency with Microsoft Office, including Outlook, Teams, Word, and Excel

Strong organizational skills with attention to detail and accuracy

Professional written and verbal communication skills

Ability to manage multiple tasks, deadlines, and follow through reliably

Willingness to learn new systems, tools, and processes

Team-oriented mindset with the ability to work in a fast-paced environment and escalate issues appropriately

Preferred Skills:

Up to three years of experience in project coordination.

Experience in HVAC, construction, service, dispatch, logistics, or field service support.

Experience using work order, service management, or expense documentation systems.

Basic Excel experience, including sorting, filtering, entering data, and working with shared tracking sheets.

Experience supporting field technicians, service teams, or operations teams.

Physical Requirements:

Sitting or working at a computer for extended periods.

Using standard office equipment.

Communicating by phone, email, Microsoft Teams, and other company systems.

Handling multiple administrative tasks throughout the day.

Computer Work: Fine Motor Skills/Repetitive Motion: Significant typing, mouse usage, with repetitive wrist, hand, and finger movements.

Occasionally, preparing rooms, materials, supplies, or onboarding items.

Lifting, carrying, or moving office supplies, onboarding materials, small tools, or equipment weighing up to 25 pounds.

At Air Treatment Corporation, we are committed to growth, innovation, and excellence. As leading experts in HVAC & R solutions, we recognize that the success of our team drives the success of our company. This is echoed in our commitment to a workplace built on fairness, professionalism, and opportunity, ensuring that every team member is valued. Join our team and contribute your unique skills and perspectives to help us continue delivering industry-leading solutions.