Outpatient Intake Coordinator

Job Description

Job Description

Description:

Join Our Mission to Make a Difference

At Bay Area Rehabilitation Center, we are dedicated to strengthening our community by providing compassionate, high-quality services that help individuals and families achieve greater independence and well-being. As a nonprofit organization, our team is committed to making a positive impact every day, and we're looking for someone who shares that passion.

We are currently seeking a friendly, organized, and detail-oriented Outpatient Intake Coordinator to join our team. This position serves as the first point of contact for many of our patients and referral sources, making it an essential role in creating a welcoming and positive experience. The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Essential Responsibilities:

- Coordinate the intake, admission, and registration process for new patients.

- Accurately enter and maintain patient information in the electronic medical record.

- Answer incoming phone calls and assist patients, referral sources, and insurance representatives with questions.

- Verify insurance eligibility and obtain required authorizations.

- Schedule patient appointments and provide appointment follow-up as needed

- Maintain accurate patient records while ensuring compliance with HIPAA and confidentiality standards

- Maintain organizational system and filing for Supervisors.

- Provide exceptional customer service and support to patients and their families throughout the intake process

- Serve as a liaison between patients, family members, referral sources, and clinical staff to ensure seamless communication.

- Assist with additional administrative duties as assigned.

- High school diploma or equivalent

- Previous experience as a Medical Intake Coordinator, Patient Scheduler, or in a similar healthcare administrative role required.

- Outstanding communication and customer service skills.

- Strong organizational skills with the ability to prioritize multiple tasks.

- Accurate data entry skills and proficiency with computers and Microsoft Office applications.

- Knowledge of medical terminology, insurance verification, and prior authorizations preferred.

- Bilingual (English/Spanish) is a plus.

We offer:

- Competitive Salary

- Comprehensive Benefits Package, including health, dental, vision and retirement plan

- Generous Paid Time Off (PTO) and paid holidays

- Opportunities for professional growth and continuing education

- A collaborative, supportive work environment where your work has a meaningful impact

- The opportunity to be part of a mission-driven organization serving our community

If you're passionate about helping others, enjoy working in a collaborative healthcare environment, and thrive in a role where organization and compassion are equally important, we'd love to hear from you. Apply today and become part of the Bay Area Rehabilitation Center team!