Staff Assistant

Summary

WHAT IS TAXPAYER SERVICES ?

A description of the business units can be found at:

• Position(s) are to be filled in following area(s): TS - Operations Support and Return Integrity & Compliance Services

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

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Duties

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The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Oversees assigned BOD program area projects assigned by the supervisor.
• Performs special studies and research projects or assignments, which require application of expertise and mature judgment.
• Develops and analyzes the facts needed and recommends the action to be taken on particular matters.
• Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information.
• Participates in the planning and conducting of studies of various aspects of the Service's administrative programs and operations to provide a basis for procedural or compliance determinations.

STANDARD POSITION DESCRIPTIONS (SPD): PD22152, PD22151, and PD21277

Visit the IRS SPD Library to access the position descriptions.

Requirements

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Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS:

SPECIALIZED EXPERIENCE GS-09: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes:

• Participating in planning and conducting studies of administrative programs, projects or processes with customer impact.
• Monitoring HR activities to ensure timeliness, reviewing responses, reports and memoranda to develop consolidated responses on behalf of the organization.
• Utilizing analytical techniques to perform analyses of data and information and to recommend appropriate courses of action and implementing new procedures using a knowledge of administrative policy and procedures.
• Exercising control over their supervisor's calendar and managing administrative assignments.
• Creating travel arrangements and reviewing travel authorizations/vouchers (i.e., organizational programs, like CONCUR) and preparing monthly budget/travel/leave reports.

OR

master's or equivalent graduate degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work. (e.g., business administration).

OR

Two years of progressively higher-level graduate education leading to a graduate degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to perform the duties of this position. (e.g., business administration). One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.

OR

LL.B. or J.D., if related.

OR

You may qualify by a combination of experience and education defined above.

SPECIALIZED EXPERIENCE GS-11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes:

• Identifying, analyzing, and coordinating the integration of data into reports and presentations.
• Providing advice to numerous stakeholders regarding administrative functions such as HR Connect actions and timekeeping.
• Coordinating services between stakeholders in ensuring cross-functional support activities and initiatives are carried out.
• Conducting analytical studies of processes, operations, and/or services to evaluate program effectiveness and/or to recommend improvements to processes and systems.
• Routing and controlling correspondence (i.e., organizational workflows like e-trak), experience making travel arrangements and reviewing travel authorizations/vouchers (i.e., organizational programs, like CONCUR) and preparing monthly budget/travel/leave reports.
• Advising supervisors concerning problem developments and expending requests towards the final settlement of issues.

OR

a Ph.D. or equivalent doctoral degree in a field of study demonstrating the knowledge, skills, and abilities necessary to do the work. (e.g., business administration).

OR

3 full years of progressively higher-level graduate education leading to a graduate degree in a field of study demonstrating the knowledge, skills, and abilities necessary to do the work. (e.g., business administration).

OR

a LL.M., if related.

OR

A combination of education and experience as defined above.

SPECIALIZED EXPERIENCE GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position must include:

• Acquiring, validating, and analyzing information, drawing conclusions, and developing alternatives.
• Performing program analysis and evaluating the effectiveness of new and modified program objectives assigned and their interrelationships among organizational divisions.
• Working with executives and taxpayers to establish and maintain effective relationships and gain confidence and cooperation.
• Preparing and presenting findings and recommendations, including carrying out specific action regarding controversial issues, through written and oral communication, monitoring personnel and performance actions through organizational-specific performance programs.
• Preparing funding requisitions, purchase card requirements/procedures, and shopping cart procedures to pay for needed expenses, such as training, supplies, and events, and coordinating the routing and control of incoming and outgoing correspondence, including summary notes and suggestions concerning subject matter prior to supervisor referral.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards .

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at View phone number on click.appcast.io option #1 for ERC.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.