Regional Service Technician

Regional Service Technician

Phoenix, AZ 85020

Overview

Salary Range $25.00 - $30.00 Hourly Level Experienced Position Type Full Time Category Maintenance

Description

Position Summary:

The Regional Service Technician is responsible for delivering high-quality maintenance repair and customer service across all properties within the region. This role requires regular travel and the ability to work independently while maintaining consistent communication with regional and on-site leadership. A successful Regional Service Technician is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Primary Responsibilities:

• Prepare apartments for occupancy including but not limited to: painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
• Independently perform system repairs on electrical, plumbing, hot water heaters, HVAC systems, appliances, etc.
• Perform detailed work with carpentry, drywall repairs and interior/exterior painting, etc
• Distinguish when full-paint or touch-up paint is needed, as well as knowledge and ability to identify correct paint sheen and color
• Perform and complete service requests for residents daily and timely with minimum supervision or assistance
• Clean pools as directed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
• Perform daily grounds maintenance of the property including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways
• Participate in property improvements and preventive maintenance scheduled tasks, promptly
• Must take part in the on-call rotation, as scheduled/needed
• Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standards
• Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information
• Accompany vendors to vacant and/or occupied units, as needed
• Monitor supplies and maintain equipment
• Must utilize Weidner issued cell phone and specified apps as part of your daily role
• Must use personal vehicle to go between properties as assigned during work hours
• Willing and able to help any maintenance or service team as needed
• Set the standard and participate in a positive team environment through teamwork, communication and excellence in service
• Demonstrate independence and adaptability while supporting multiple locations, consistently modeling accountability, professionalism, and integrity
• Ensure maintenance shop/custodial area is clean, organized, and professionally presentable at all times
• Follow all company key logging and storing procedures
• Regular and effective communication with Regional Maintenance Director, Regional Director, Area Director and onsite leaders such as Community Director/Community Service Manager/Community Maintenance Supervisor
• Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
• Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately

Qualifications

• 3-5 years maintenance experience required
• 3-5 years of painting and drywall repairs required
• High degree of mechanical aptitude required
• Able to lift and carry up to 80 pounds/36.3 kg, climb ladders and climb multiple flights of stairs at a time
• Able to use appliance dolly, push/pull up to 200 pounds/90.7 kg
• Able to work outdoors in all weather conditions
• Able to be on feet constantly for entire work shift, if applicable
• Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
• HVAC, CPO, EPA certification desired
• Industry designations, CAMT desired

• Complete tasks in a safe and efficient manner
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis

• Able to give professional directions clearly in person, over the phone, email, and text

• Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
• Yardi and Paycom experience preferred; Willing and able to learn new software programs
• Follow Weidner's Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
• Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
• Work effectively and cooperatively in a team environment and/or independently
• Ability to work outside of normal scheduled hours as needed
• Willing and able to be assigned to other Weidner properties as needed
• Working knowledge of English; detail oriented, well organized
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Must have access to personal vehicle and/or reliable transportation, at all times
• Driver's license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work