Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support order management and customer communications for a manufacturing operation in Carson, California. This Long-term Contract position is ideal for someone who enjoys providing dependable service, keeping records organized, and helping customers receive products on schedule. The person in this role will handle order-related activities, respond to routine inquiries, and work closely with team members to maintain smooth account coverage and accurate documentation.

Responsibilities:
• Enter customer orders into order fulfillment systems with a high level of accuracy and attention to detail.
• Track open orders and follow up on delivery timelines to help ensure commitments are met.
• Address customer questions and service requests in a timely, attentive manner.
• Prepare routine reports, records, and written correspondence for internal teams and customers.
• Use word processing and spreadsheet tools to maintain documentation and support daily office activities.
• Coordinate with supervisors and experienced colleagues to resolve account-related issues and maintain service quality.
• Review order information regularly and update records to keep fulfillment data current.
• Contribute to team coverage by assisting with shared service tasks and supporting overall account management.• 0-2 years of experience in customer service, order processing, or a related support role.
• Ability to communicate clearly and professionally with customers and internal stakeholders.
• Experience using word processing and spreadsheet applications in an office setting.
• Strong attention to detail when handling orders, documentation, and routine correspondence.
• Ability to follow established procedures and work effectively under guidance from supervisors.
• Comfortable managing multiple tasks in a fast-paced manufacturing support environment.
• Basic understanding of order fulfillment, delivery coordination, and general office functions.