Manager of Operations

Manager of Operations - HVAC Products | Carrier Enterprise

Carrier Enterprise is looking for a Manager of Operations for our Raleigh / Knightdale location.

Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies, serving licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, we deliver top-quality HVAC/R solutions where our customers need them most. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Benefits include health insurance, health savings account, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, employee assistance program, tuition reimbursement, paid vacation and sick time, company-paid holidays, 401(k) plan with employer match, employee discount program, and company-paid volunteer time off.

Job Summary: The Area Operations Manager has the primary responsibility for supervising the daily operations of the hub locations and developing a productive, profitable and achievement-oriented working environment for employees. Address operational issues and concerns in a timely fashion.

Duties and Responsibilities:

• Implements and directs hub safety programs and warehouse operational practices
• Conducts annual transportation cost analyses and takes corrective actions
• Conducts with the Ops team inventory control procedures, including reconciling inventory accounts, coordinating inventory returns and repairs, and assisting in product cycle counting
• Conducts hub management meetings to communicate information and resolve problems
• Analyzes reports to identify potential operational deficiencies and take corrective actions
• Analyzes customer feedback procedures and develops methods to improve service quality using metrics.
• Implements and ensures consistent compliance with standard operating procedures, policies, internal audit controls, Sarbanes-Oxley controls and business management quality system requirements
• Utilizes LEAN methodologies to develop and implement action plans to correct problem areas and optimize established levels of business performance objectives, service, productivity, and quality.
• Define service standards and KPI's for hub operations
• Contributes to preparation of branch annual budget, including forecast of capital expenditures.
• Helps Hubs Coordinate employee work assignments to achieve inbound and outbound service requirements
• Directs achievement of performance objectives related to productivity, quality, service and safety
• Trains and Coaches Hub Managers on Monitoring workflow, work completed, error rates and related metrics and take corrective action.
• Ensures procedures are observed, implemented and enforced
• Ensures warehouse employees receive training
• Maintains positive employee relations and morale
• Assists in developing and documenting warehouse processes
• With assistance from Human Resources, carries out performance management actions, including hiring, firing, discipline and setting of pay rates for employees

Desired Qualifications:

• Experience in a business work environment
• Demonstrated ability to quickly adapt to changing conditions and solve problems immediately.
• Must be team-oriented and have good interpersonal communication skills.
• Must have good analytical, problem solving, and organizational abilities
• Ability to multi-task, prioritize workload and work calmly under pressure.
• Exhibits the ability to work well with others and maintain organization between cross-related departments.
• Ability to lift up to 50 lbs.
• Must be willing to travel
• Must be able to operate a forklift; prior forklift certification preferred.
• Knowledge of the industry and market trends
• Excellent verbal and written communication skills
• Strong business acumen
• Proficiency in Microsoft Office applications
• An eye for attention to detail
• Ability to work effectively in a fast-paced environment
• Exceptional analytical skills to sift through high volumes of data and information

Requirements:

• 5 or more years of progressive experience managing operations in a business environment in a similar capacity listed in the duties and responsibilities above
• High School Diploma or GED equivalent; AA/AS degree in Business or related field preferred

Invitation to Apply: Whether you're looking for full-time or part-time opportunities, we'd love to have you join our team. If this sounds like the right fit for you, we encourage you to apply and discover everything Carrier Enterprise has to offer.

Equal Opportunity Employer: Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where employees and applicants are treated based on merit, qualifications, and competence.