Member Service Specialist
First Atlantic Federal Credit Union
Job Description
Job Description
Description:
The Member Service Specialist provides exceptional service by assisting members with transactions, responding to inquiries, and resolving issues efficiently across multiple channels, including in-branch, online, and over the phone. This role focuses on troubleshooting account concerns, promoting products and services, and fostering strong, lasting relationships with members.
Requirements:- Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
- Provide support for online and mobile banking issues, guiding members through troubleshooting steps.
- Respond promptly to phone and digital inquiries, resolving account-related questions and concerns.
- Educate members on banking products, services, and digital tools to enhance their financial experience.
- Identify opportunities to strengthen member relationships and refer products or services that meet their needs.
- Maintain detailed and accurate member records in compliance with company policies and regulations.
- Collaborate with team members to ensure seamless branch operations and exceptional member satisfaction.
Vacancy posted 15 days ago
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