Collections Specialist

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead. Knowledge, Skills & Responsibilities Key Responsibilities Manage a designated portfolio of accounts receivable customers, ensuring timely collection of outstanding balances Maintain accurate and detailed account notes, documenting all customer interactions and collection activities Conduct outbound collection calls and emails to resolve past-due accounts and drive payment resolution Engage in effective customer conversations to secure Right Party Contacts (RPCs) and Promises to Pay (PTPs) Build and maintain professional customer relationships while ensuring compliance with company policies and procedures Investigate and resolve invoice disputes, short payments, and billing discrepancies Collaborate cross-functionally with Sales, Customer Service, and Billing teams to eliminate payment barriers Identify and elevate high-risk accounts or complex collection issues as needed Research and resolve billing-related inquiries in a timely and accurate manner Knowledge & Skills Requirements Associate's degree in Finance, Business, or a related field preferred 3+ years of experience in collections and billing Strong proficiency in Microsoft Excel and ability to work across multiple software platforms Experience with JD Edwards (JDE) ERP system is a plus Excellent organizational skills with strong attention to detail Ability to manage multiple priorities and meet deadlines in a fast-paced environment Self-motivated with the ability to work independently Strong written and verbal communication skills with a customer-focused approach What We Offer At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work: Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more. Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing. Time for You: Paid holidays, vacation time, and personal/sick days each year. Join us and build a career where you're supported - at work and beyond. Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers. The hiring range for this position in USA-WI-Corporate Headquarters is $26.85-$36.90 per hour based on a 40-hour work week. The number of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus opportunity may be provided as part of the compensation package, in addition to the full range of benefits including medical, dental, life, and vision insurance, disability, a 401(k) plan, profit sharing, and PTO/vacation. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. #J-18808-Ljbffr