Customer Service Scheduler - Fleet Services

Customer Service Scheduler - Fleet Services

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

Shop Location: Salt Lake City, UT

Work Schedule: Tuesday - Saturday

Hours: 2:30pm to 11:00pm

Hourly Pay | Paid Weekly!

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

At Ryder, we are always looking for outstanding individuals to join our team.

Essential Functions:

• CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations
• WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning
• PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty
• ADMINISTRATIVE: Effectively handle all incoming shop calls

Additional Responsibilities:

• Contribute to cost containment through effective inventory planning and warranty
• Enhance branch productivity through effective work scheduling and planning
• Performs other duties as assigned

Skills and Abilities:

• Detail oriented with excellent follow-up practices, Required
• Capable of multi-tasking, highly organized, with excellent time management skills, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)., Required
• Ability to work independently and as a member of a team, Required

Qualifications:

• H.S. Diploma/GED, Required.
• 1 year or more in customer service or comparable experience with issues resolution, Required.
• Strong computer skills including spreadsheets and word processing software Advanced, Required.

Travel: Yes

Job Category: Operations and Support

Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Hourly

Minimum Pay Range: $23

Maximum Pay Range: $23

Benefits Information: For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ ryder.com ] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at View email address on click.appcast.io or View phone number on click.appcast.io.