Technical Lead (Application & Production Support)

Job Description

Job Description

Contract-to-Hire Alpharetta, GA (Preferred) | Remote Considered for Exceptional Candidates

We are seeking an experienced Technical Lead to join our team in a hands-on leadership role supporting mission-critical applications and production environments. This position is ideal for a technical professional who thrives in fast-paced environments, enjoys solving complex production issues, and has experience leading support teams through high-priority incidents.

This is a contract-to-hire opportunity with the potential for long-term growth based on performance and business needs.

What You'll Do

• Lead daily production support operations for enterprise applications.
• Monitor production environments and manage scheduled process automation activities.
• Coordinate and lead response efforts during critical production incidents, including Priority 1 (P1) events.
• Facilitate incident bridge calls and communicate effectively with technical teams, leadership, and business stakeholders.
• Lead daily scrum and support transition meetings between U.S. and offshore teams, ensuring seamless knowledge transfer.
• Develop and execute complex SQL queries for monitoring, reporting, troubleshooting, and analysis.
• Perform root cause analysis and drive issue resolution efforts.
• Support change management and release activities across multiple environments.
• Test, document, and validate environment changes and operational processes.
• Mentor team members and provide technical leadership across support functions.
• Participate in after-hours support and escalation activities when required.

What We're Looking For

Required Qualifications

• Proven experience in Application Support, Production Support, Technical Operations, or a similar enterprise support environment.
• Experience leading, mentoring, or managing technical support teams.
• Advanced SQL skills with the ability to write and troubleshoot complex queries.
• Strong troubleshooting and root cause analysis capabilities.
• Experience managing and resolving high-severity production incidents.
• Familiarity with ITIL best practices and service management processes.
• Experience with Change Management and Release Management.
• Excellent communication skills with the ability to interact with both technical and non-technical stakeholders.
• Ability to work effectively under pressure and prioritize competing demands.

Preferred Qualifications

• Experience supporting payment processing, financial services, fintech, or other high-transaction environments.
• Experience working with distributed global teams, including offshore support organizations.
• Agile and Scrum experience.
• Familiarity with tools such as ServiceNow, Jira, or similar ticketing platforms.

\nCompany Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\n\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.