Sales Associate - White House Black Market

Join our fashion team where every associate plays a key role in delivering a customer‑centric experience. Position Objective The Sales Associate supports Management in promoting a customer- and product-focused sales culture, ensuring a great customer experience and maximum profitability. Functional Responsibilities Drive for Results Meets company sales goals by utilizing sales techniques and communicating product knowledge to customers; recommends merchandise selections or helps locate or obtain merchandise based on customer needs and desires. Maintains knowledge of current sales and promotions; maintains pricing and visual standards. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Participates in visual directives including monthly store sets and zone maintenance. Customer Experience Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience. Ensures prompt resolution of customer concerns. Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations. Reinforces buying decisions at the checkout and achieves add‑on goals including gift‑card sales. Signs up clients for the reward program. Builds and maintains a solid customer following through clienteling and wardrobe management. Knows current product fit and style assortment offerings in store and online. Maintains consistent client communication through utilization of the customer book. Operational Excellence Supports replenishment activities that keep the store full and abundant. Assists with locate fulfillment. Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed. Assists with boutique cleanliness and organization. Teamwork and Growth Promotes an inclusive, collaborative approach to problem solving. Seeks personal developmental opportunities and readily solicits feedback. Other duties as assigned. Qualifications High School diploma or equivalent. Retail or sales experience preferred. Must be 18 years of age or older. Excellent communication skills. Excellent customer service skills. Ability to learn or adapt to technology provided by the company. Strong organizational skills and ability to multi‑task in a fast‑paced environment. Ability to communicate with customers, Associates, and Management. Regular attendance is essential to ensure adequate coverage; ability to work a flexible schedule, including nights, weekends, and holidays is required. Physical Requirements Constant walking/standing—67‑100% of an 8‑hour shift. Occasional lifting up to 50 lbs.—1‑33% of an 8‑hour shift. Frequent climbing—34‑66% of an 8‑hour shift. 3347 Philadelphia Premium Outlets Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. #J-18808-Ljbffr