Medical Assistant I - Adult Primary Care

Minimum Qualifications High school or equivalent. Three years experience. Certified or Registered Medical Assistant with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other). CPR Certification required. Preferred Qualifications Primary Care Experience is Preferred. Job Summary To provide technical, supportive, age‑specific and developmentally appropriate patient care functions for an assigned clinical area. The Medical Assistant II functions as a member of a Patient Centered Medical Home clinical team or performs routine administrative and clinical tasks. The role demands advanced Medical Assistant skills, proficiency in independently maintaining a positive patient experience, and consistently exceeding expectations in customer service and patient care. Job Duties Perform as Medical Assistant and Front‑Desk Registration training. Able to effectively identify problems and determine solutions. Understand clinic flow to maximize clinic usage to meet patient needs. Assist with patient flow within assigned outpatient clinic setting. Respond in a timely manner to call‑lights. Provide comfort measures to patient/family. Perform technical and supportive patient care skills, incorporating the patient’s plan of care and following approved policy and procedure. Obtain vital signs. Appropriately document chief complaint and reason for visit. Use aseptic techniques and infection control measures. Accurately collect excretory specimens such as urine and feces. Obtain blood samples by venipuncture. Accurately perform tests such as basic urine chemistry using chemical strips, guaiac, pH, blood glucose, UPT, and hemocult. Measure and record intake and output as ordered. Prepare and assist patients undergoing treatments, examinations, and procedures. Recognize patient care priorities, treatment plan, objectives, and potential crisis. Under direction of physician, provide other treatments and care appropriate to training, as assigned. Recognize and communicate patient needs and unusual occurrences with patients/families. Refill patient medications as requested, following guidelines for the prescribing physician/provider and policy C51, Prescription Refill Management for Ambulatory Care Services. Safely and properly administer medications as assigned. Accurately document/communicate interventions and measurements. Communicate relevant information to appropriate health care provider. Under supervision, complete accurate, concise, and legible documentation on patient clinic record. Assist with medication reconciliation as required. Assist in the maintenance of equipment, supplies, and the environment. Assist in maintaining a clean and safe environment. Check equipment/supplies for expiration dates, electrical safety tags, intactness, and usability. Cleans equipment and returns to proper place. Reports equipment and supplies needing replacement or repair. Stocks rooms, carts, cabinets, etc. as assigned/requested. Respect and support patient rights. Serve as patient/family advocate. Practice principles of patient and employee confidentiality. Utilize available resources and seek assistance in dealing with ethical dilemmas, as appropriate. Practice positive customer peer relations. Consistently communicate in a professional and courteous manner. Report and seek assistance in dealing with guest complaints/concerns. Establish and maintain a positive rapport with patient/family and co‑workers. Consistently respond to customer requests/needs appropriately. Participate in and support continuous quality improvement activities at the clinic/departmental level, as appropriate. Demonstrate acceptable productivity and practice cost containment. Prioritize and complete all work effectively and efficiently. Demonstrate initiative, resourcefulness, and flexibility. Effectively and efficiently use time, equipment, and supplies. Function as an interdependent and supportive team member. Provide support and assistance as appropriate. With direction, remain calm and purposeful and respond professionally in emergent or chaotic situations. Participate in clinic meetings/activities and support the clinical, departmental, and organizational philosophy and goals. Accept responsibility for own growth/development. Participate in in‑services and ongoing education programs. Remain current on all in‑service/education/credentials/certification requirements for position, as appropriate. Exchange constructive feedback with peers and others. Conduct self‑evaluation and participate in developmental goal setting. Salary Range Actual salary commensurate with experience. Work Schedule On‑site, Monday through Friday, 8am to 5pm. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. #J-18808-Ljbffr The University of Texas Medical Branch