Onsite Technical Support

Job Description

Job Description

Job Description:

Title: Onsite Technical Support

Location: Mount Pleasant, PA 15688

Duration: 06+ Months

Pay Rate: $26.87/hr.

Job Description:

• Onsite Technology Support provides in-person assistance to employee end users including Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.
• Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems.
• Acquiring, installing, and upgrading PC components and software and planning to respond to service outages and other problems.
• Training users on use of new technology and software An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience.
• May require the following proficiency: Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies, and practices

General Information:

• Provide Desk Side Support to IT users, for all IT matters requiring physical intervention.
• You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT.
• You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

Your Responsibilities:

• Troubleshoot issues throughout the facility & with remote users along with:
• Printers manage supplies, provide troubleshooting, & coordinate with technicians.
• Phones assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
• Accounts manage use & upkeep of shared user accounts.
• Factory PCs manage deployment of hardware and setup of various types of software.
• Network assist with adding or modifying network connections & cabling.
• Hardware assist & manage various cabling and peripherals for user workstations.
• Work with multiple teams on IS & IT needs for integration of new devices & machines.
• Provide documentation of issues, solutions, and potential problems
• Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
• Take care of physical stock management of devices and accessories including CMDB updates
• Manage logistics by using local logistic providers to ship and move devices across locations.
• Identify and report risks that might downgrade OSS service quality.
• Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.
• Host and support third-party technicians.
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
• Follow given OSS governance (participate in meetings, follow escalation path, etc.)
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles.

Your Background

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.
• At least have 3-4 years of professional experience in IT support.
• Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals

Company Description

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals