TCSEPP Coordinator (Case Manager): Social Work Research & Public Service - UTK

Job Description The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the TCSEPP Coordinator builds a strong evidence‑informed and trauma‑informed practice that assists, supports, and advocates for non‑custodial parents involved with the child support system. The Coordinator, based in Davidson County, TN, assists non‑custodial parents with overcoming barriers to employment, becoming stable, obtaining employment, paying child support, becoming self‑sufficient, and being an active parent in their child(ren)’s lives. The Coordinator works with non‑custodial parents to promote trust and communication between them and the systems with which they interact as well as, when possible and appropriate, with the children and custodial parents. The Coordinator also weaves together a supportive network of formal and informal community‑based resources for non‑custodial parents and provides outreach and education to non‑custodial parents and the community‑at‑large. This is a grant‑funded position and is contingent upon the continued funding of the grant. Responsibilities Determine participant eligibility and properly assess participants’ barriers and make appropriate referrals for identified barriers. Develop individual action plans for participants and provide one‑on‑one case management to assist them with job readiness activities, emotional support, and encouragement. Maintain accurate records of all participant interactions in appropriate places (e.g., TCSES, Apricot, Excel spreadsheet). Monitor participants’ child‑support eligibility & payments, program involvement & compliance, as well as employment. Develop and maintain partnerships with local agencies to assist participants with barriers to employment. Attend community interagency meetings to learn about and share available resources and information. Participate in partner meetings. Provide regular updates to Child Support staff and attorneys on participant progress. Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants. Participate in job/resource fairs. Fiscal tasks including but not limited to One Card reconciliation and uploading & documenting receipts, monthly gift card reconciliation, and travel reports. Required Qualifications Two years of customer/client (case management) experience. In lieu of a degree, candidates with two additional years of experience will be considered. Bachelor’s degree. Must have a valid driver’s license, an automobile at their disposal, and a current automobile liability policy with continuous coverage. Legal authorization to work in the United States on a full‑time basis without need now or in the future for sponsorship for employment‑based visa status. Knowledge, Skills & Abilities Ability to assess participant needs. Ability to develop positive & trusting relationships with participants and offer emotional support. Ability to positively interact with partners including child support, court, attorneys, etc. Ability to promote the program to potential participants, partners, and employers. Ability to advocate for participants. Ability to work independently and within a team setting. Ability to travel to multiple counties to serve participants. Ability to be flexible with respect to changing needs of the project. Excellent oral communication skills. Proficiency with Microsoft Office. Experience with data management systems. Preferred Qualifications Experience working with non‑custodial parents and/or employment programs; experience collaborating with community groups and/or social service organizations. Work Location This position is hybrid and requires travel to Davidson County, TN. Applicants must live within one hour of Davidson County, TN. Compensation and Benefits UT market range: 07 Anticipated hiring range: $50k Find more information on the UT Market Range structure here. Find more information on UT Benefits here. #J-18808-Ljbffr