Technology Support Technician

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press \"shift + =\". Some assistive technologies may require the use of a passthrough function before this keystroke. For more information, activate the button labeled \"Explore your accessibility options\". Frontline Applicant Tracking - Downingtown Area School District Position: Technology SupportTechnicians - Levels I and II Location: District Pay Rate: Level I: $27.85 per hour Level II: $30.82 per hour Schedule: Full-time, 12-month position (260 contract days),7.5 hours per day, 5 days per week, based upon district-approved calendar Benefits Eligible: Yes Effective Date: ASAP Communicate openly to build relationships and trust Partner with team members to see the TEAM succeed Demonstrate a growth mindset and seek ongoing opportunities for growth Embrace and support a safe and inclusive environment Eagerly and enthusiastically support student learning Strive to be kind and reflective Focus on the solution and put people first Lead by example! Job Summary The Technology Support Technician is a member of DASD's Technology Division. This division is split into four separate teams: Data & Applications Network & Security Systems & Support Media & Educational Technology As a key member of the Systems & Support team, this position is responsible for working with students and school district staff to deliver customer support services including installation, troubleshooting, user assistance, and training. Technology Support Technicians install, configure, and prepare desktops, laptops, tablets, software, printers, networks, and peripheral equipment. The ideal candidate will have excellent problem solving and diagnostic skills, be a self-starter, be highly motivated, and have demonstrated proficiency and experience in the qualifications mentioned below. Additionally, this position will be flexible to step outside of their assigned duties and responsibilities to work on special projects to advance departmental and/or organizational goals. Strong attention to detail, adherence to policies and procedures, effective communication, thorough documentation skills are necessary for success. Candidates' technical skills will be challenged in this dynamic environment, and there are opportunities for growth and professional advancement within the division. All applicants must have the ability to work evenings and weekends when necessary. Qualifications Level I: Associate's Degree in Information Technology or related field of study or equivalent knowledge Current CompTIA A+ certification must be obtained within 6 months after employment. Grandfathered certifications cannot be honored. Vendor relevant certification(s) to be obtained within 1 month after employment, as necessary Valid PA Driver's License Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements Employee must adhere to all local, state, federal, and school code requirements for employment Level II: Associate's Degree in Information Technology or related field of study or equivalent knowledge Certifications required*: Current CompTIA A+ certification Vendor relevant certification(s) to be obtained within 1 month after employment At least one or more of an approved industry professional certification, such asCompTIA Network+, Apple Certified Support Professional, Microsoft Technology Associate (MTA), Google IT Support Certificate. *All certifications must be current within the past 3 years and must not have expired. Grandfathered certifications cannot be honored. Valid PA Driver's License Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements Employee must adhere to all local, state, federal, and school code requirements for employment Duties & Responsibilities Employee must have the ability to perform the following essential functions on a timely basis with or without reasonable accommodations. Supports students, teachers, administrators, and support staff by providing end-user support, and individual assistance with procedural, hardware and software issues and skills development Effectively uses Service Desk to meet customer service support needs Troubleshoot hardware, software and network problems throughout the district Delivers, unpacks, configures, prepares and installs desktop, laptop, tablet, printer and peripheral equipment Troubleshoots, installs, terminates, and tests network and peripheral equipment cabling Installs software as per district procedures and vendor licensing agreements Previews and evaluates hardware and software Effectively uses new and existing equipment and software Maintains ability to read blueprints and schematic diagrams Maintains documentation as assigned by the supervisor Remains current and maintains certifications necessary for the completion of job-related needs Perform other duties as assigned by the Director of Technology Summary of Benefits Select Health Benefits a la carte - Only pay for what you need Medical Coverage through IBX - PPO plans only No Primary Care Physician necessary No referrals required IBC has extensive local and national networks Prescription Coverage through CVS/Caremark Allows use of in-network and out-of-network providers Vision Coverage - Vision Benefits of America (VBA) Eligibility - No Waiting Period All employees may enroll in the district's health benefit plans effective with their date of hire into the benefit eligible position. Eligible Dependents A legally married spouse as defined by PA law and children up to age 26 may enroll in the District's health benefit plans. New Hires or Newly Eligible You have 31 days from the date that you are benefit eligible to make your elections. If you do not make elections during this time, you will only be enrolled into any benefit that is provided by the District at no cost to you. Flexible Spending Accounts Benefit eligible employees have the opportunity to elect to participate in a Flexible Spending Account. DASD offers both a Healthcare Spending Account and Dependent Care Spending Account. This benefit allows you to set aside pre-tax dollars to pay for out of pocket eligible healthcare and dependent care expenses. Support for the Whole You Up to 6 free visits per calendar year with a registered dietitian. Employee Assistance Program Health Advocate is a free, confidential program that offers EAP+ Work/Life benefits to help you address difficulties in your life by providing short term assistance with personal, family, and work issues. In addition, it simplifies the navigation of the health care system by helping you find the right doctors, resolving billing and insurance claim issues, explaining benefit coverages, helping your parents or in-laws with the complexities of Medicare, and much more! The telemedicine benefit through SwiftMD is offered to ALL DASD employees at no cost to you. The telemedicine benefit allows for consultations with US board-certified doctors over the phone or online, from your home, office, or on the road. These physicians can diagnose, recommend treatment, and submit prescriptions to your pharmacy of choice. Retirement - Member of State Pension System (PSERS) As a PSERS member, you'll join with over a half million fellow public school employees who are also members. You'll contribute to your own personal PSERS retirement account and have a safe and secure benefit payment(s) from one of the largest public retirement plans in the nation. Student Loan Forgiveness All DASD employees are eligible to apply for loan forgiveness through the federal government's Public Service Loan Forgiveness program. Find out more here: Life Benefit Pays 1 x your basic annual salary up to maximum of $60,000 Income Protection Benefit Pays 60% of your basic monthly pay, up to $1,500 per month Paid Time Off 12 sick days annually 3 personal days annually 10 vacation days annually; 1 additional day per year after 5 years of employment up to a maximum of 20 days per year. Paid holidays (marked in red on attached district calendar; number of days vary per year) Tuition Reimbursement 75% of tuition if grade of B' or better is attained; limit 12 credits per year. Salary Increases Minimum of 3.3% per year Postings current as of 11/12/2026 2:04:18 PM CST. Need Help? We're here to help! For questions regarding position qualifications or application procedures, please contact Downingtown Area School District directly. For technical questions regarding the Applicant Tracking system, please contact the Applicant Tracking help desk using the Request Technical Help link below. #J-18808-Ljbffr