IT Lab Technician

Job Information

Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processesgloballywith a sophisticated blend of products, technologies, and lifecycle services. The company was formed in 2022 after CXV Global (Crest Solutions, Xyntek, and VistaLink) and Panacea Technologies joined forces. For over three decades, Catalyx's partnership-based culture has helped organizations in production-intense, highly regulated industries optimize their operational efficiency, performance, and safety.

Job Description

Catalyx is seeking an L2 Lab Technician with a strong IT background to provide technical support for laboratory systems, equipment, software, and users. This role will focus on keeping laboratory technology reliable and operational, with an emphasis on troubleshooting and hands-on support in the lab rather than manufacturing environments. Responsibilities include providing L2 technical support for laboratory IT systems, equipment, and applications; troubleshooting hardware, software, connectivity, and system issues within the lab; supporting laboratory instruments and their connections to computers, networks, and other systems; installing, configuring, maintaining, and troubleshooting lab-related technology; working directly with laboratory users to diagnose and resolve technical issues; assisting with user accounts, system access, software, and endpoint support as needed; documenting incidents, troubleshooting steps, configurations, and resolutions; collaborating with laboratory, IT, engineering, and other technical teams; and escalating complex technical issues and assisting with root-cause analysis. Requirements include 2+ years of IT support or technical support experience, strong hands-on experience with IT systems, hardware, software, and troubleshooting, experience supporting technology within a laboratory, research, or scientific environment preferred, familiarity with computers, networks, connectivity, and laboratory equipment, strong diagnostic and problem-solving skills, ability to work directly with laboratory users and technical teams, strong communication and documentation skills, and comfortable working in an L2 support capacity and handling issues independently.