Bilingual Customer Service Representative
ACC Premiere
Job Details: Level: Entry. Job Location: Brownsville Office - Austin, TX 78735. Salary Range: $12.50 - $13.00 Hourly. Work From Home - Customer Service.
Spanish/English Bi‑Lingual.
Equipment Provided
Paid Training
At ACC Premiere, we’re passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well‑known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee‑centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.
We are currently hiring professionals to work in the role of: Remote Customer Service Representative. Please note: if you live in CT or NJ near our offices you may be required to come in when necessary.
RESPONSIBILITIES
- Handle customer inquiries and complaints
- Maximize every sales opportunity by upselling and cross‑selling profitable products
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem‑solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
PREFERRED SKILLS
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting luxury brand products and services
- Experience supporting home appliances
- Positive and professional demeanor
Vacancy posted 2 days ago
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