Field Service Technician Level 2

Field Service Technician Level 2

VESCO, a Busch Vacuum Solutions company, is a leading manufacturer of vacuum furnaces, vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. VESCO has an immediate direct-hire opportunity for a Field Service Technician 2 based out of East Windsor, Connecticut! This position requires reporting to our service center and up to 100% travel within the service region, the amount of overnight travel may be extensive but is variable. The Field Service Technician 2 installs, inspects, troubleshoots, and maintains the company's vacuum pumps, vacuum furnaces, hot zones, heat exchangers and systems at end-user customer locations and will assist in providing training to other field service team members. We are looking for autonomous, detail-oriented people who are experienced in providing outstanding field service in dynamic environments.

Job Responsibilities:

• Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site
• Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance
• Conduct warranty evaluations and submit all warranty-related service reports and documentation
• Perform on-site equipment startup and operator training
• Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment/tooling as instructed
• Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary
• Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch-approved programs and software within the timeline set forth by management
• Relay pricing information on parts, service support, or new equipment to customers when requested
• Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business
• Be able to travel to customer site on short notice (as required)

Required Experience:

• 3-5 years of experience with basic rotational mechanical equipment, pumps, compressors, and blowers, in an Industrial or Technical equipment field service-related position
• Mechanical aptitude: Required
• Electrical knowledge: Preferred
• Equipment leak detection: Preferred
• Equipment calibration: Preferred
• Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft applications such as Office and Excel: Required

Certifications & Licenses:

• Must maintain a valid Driver's license that meets Busch insurance standards

Personal Qualifications:

• Detail and safety-oriented
• Outstanding customer service skills, including relationship building and good salesmanship skills
• The ability to handle dynamic working environments and manage difficult situations
• Excellent oral and written English communication skills
• Ability to work well independently and with a team
• Outstanding critical thinking and problem-solving skills

Job Requirements:

• Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
• Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
• Must pass respirator fit test (annual retesting required)
• Must be willing to maintain facial hair to a minimum for respirator fitment
• Must be willing and able to utilize all required PPE
• This is a hybrid position. Must be willing to report to our local service center and able to travel extensively within the region to service equipment at customer sites.
• Must be eligible to work in the US without sponsorship; Busch does not sponsor.

Physical Requirements:

• Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
• Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 50lbs
• Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 100lbs
• All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Benefits & Opportunities:

• VESCO, a Busch Vacuum company, offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!
• Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company.
• VESCO values promoting from within!

Work Environment:

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.