Field Service Engineer Tier 1

DEPARTMENT: Sales/ Field Service INCUMBENT I. Position Objective Provide technical support and service for all MedGraphics' Systems as well as new products and product revisions by providing on-site remedial service, preventative maintenance, product installation, product recertification and upgrades. The FSR can assist customers and bio-medical engineers who need technical assistance. Meets standards set by Field Service Manager for improving customer satisfaction and reducing warranty expenses and advises design engineering, as requested to produce the most serviceable and maintainable products consistent with corporate objectives. 75%-85% travel within assigned territory. II. Reporting Relationships A. REPORTS TO: Field Service Manager III. Position Duties and Responsibilities Interface with Field Service Support Team, and Field Service Manager to provide prompt courteous, and effective service support to MGC Diagnostics customer base. Up to 75%-85% travel within assigned territory. Complete documentation of service call and transfer reports to MGC Diagnostics Field Service Support Center. Relay updates regarding customer database changes regarding equipment, operators, location, or accounting information. Interface with Field Service Support Team, Product Managers, Quality Assurance, and Technical Support with input for new products and product revisions to ensure requirements for documentation and serviceability are met. Controls service inventories assigned, and ensures all equipment sent to customer is returned. Provide service and sales management with timely written reports on recommendations, progress, and concerns. Fills out and completes all assigned open cases in CRM in a timely (weekly) fashion. Finished expense reports quickly and efficiently in a timely (weekly) fashion. Continually monitors personal expenses maintaining high efficiency and low cost as daily goals. Can communicate effectively with service team and dispatch to ensure travel schedule is effective, efficient, and customers are satisfied. Has the proven ability to correct system issues and install the basic system set up for a customer onsite. Complete training as identified by standard operating procedures and procedural work instructions. Regular attendance is an essential job function. Accept all other responsibilities as assigned. Follow all company policies and procedures relating to confidential propriety information (CPI) including but not limited what is outlined in the Confidentiality and Non-Solicitation Agreement. IV. Contacts External: All MGC Diagnostics customers Internal: MGC Diagnostics Sales personnel, Operations Management, Technical Support, Applications, R&D and Engineering personnel V. Education, Skills, and Experience BSEE or Bio‑med degree or minimum 2-year degree in electronics or related field with a minimum of 2 years’ field service experience servicing medical equipment. Excellent communication skills. Ability to interact positively under all situations. Trouble shooting and problem‑solving abilities. High computer efficiency. VII. Physical Requirements Must be able to lift 50 pounds, and maneuver MGC Diagnostics Equipment. Training as required for position by corporation - see MGC Form 122. VIII. Work Skills Interpersonal: Customer focus, Ethics Integrity, Values Leadership: Company Character, Problem Solving Additional Eligibility Qualifications None required for this position. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. #J-18808-Ljbffr MGC Diagnostics