Patient Registrar

OVERVIEW Serves as the first point of contact for patients and visitors, handling registration, scheduling, and check‑in while ensuring accurate information and a positive experience. Monitors patient needs, supports care coordination, manages records and payments, and works closely with clinical teams to keep operations running smoothly. Schedule: 20‑hours per week. Location: Javon Bea Hospital, Rockford, IL. Pay Range: $17.23 – $25.84. ESSENTIAL DUTIES AND RESPONSIBILITIES Engages in positive interactions; demonstrates friendliness by smiling and making eye contact when greeting all patients, visitors and customers. Provides helpful assistance in anticipating and responding to the needs of patients, visitors and customers and stays calm under pressure to deal effectively with difficult people. Participates in team building activities, continuous quality improvement activities and educational experiences in support of departmental or MercyHealth initiatives. Provides shadowing and training to new partners. Uses good judgment in highly emotional and demanding situations. Arrives patients to the ER and Urgent Care. Signs in or checks in hospital outpatient visits. Identifies patients needing immediate care by visual assessment at time of registration, prioritizes registration by severity of complaint, monitors the waiting area for changing conditions and alerts triage RN to re‑evaluate patients. Admits all surgical and direct‑admit patients. Schedules and checks in hospital outpatient lab patients. Identifies and selects patients using required identifiers to ensure the correct electronic medical record, reducing privacy, medical or duplicate record errors. Enters patients’ complaints/symptoms in the appropriate order based on severity. Completes all other required arrival information in the electronic medical record. Generates patient arm band, face sheet and patient labels. Verifies information before quickly applying the armband during traumas or other chaotic situations. Gathers and enters into EPIC all necessary demographic, guarantor and billing information from patients/family. Obtains necessary signatures and documents for inpatient and outpatient registrations. Verifies patient insurance information and updates it as appropriate. Identifies ER patients with out‑of‑network insurance and provides this information to the appropriate ED partners; completes out‑of‑network paperwork and logs a note documenting the conversation and completion. Identifies patients without insurance and collaborates with patient financial counselors to facilitate self‑pay services. Identifies appropriate primary/secondary payees and completes MSPQ as required for Medicare patients. Collects co‑pays, self‑pay payments and, where applicable, pre‑payments for services. Assists with coordinating patients into the appropriate unit and provides accurate information and timely updates to patients, visitors and customers. Assists other departments at various hospital locations to notify when patients have arrived; assists outside EMS/EMT agencies by providing paperwork for billing purposes. Performs pre‑admission and pre‑registration functions. Upon admission provides patients with admission information such as the VIP Folder. Obtains signatures for Medicare forms within the required timeframe. Secures and returns all patient valuables in accordance with MercyHealth policy. Assists hospital staff during EPIC downtime or disaster mode and assists nursing staff with transportation vouchers and payments. Maintains a cash drawer, closes and balances it at the end of each shift in compliance with the cash‑handling policy. Manages work queues to resolve registration errors, enabling timely billing. Assesses and determines when an interpreter is required and uses interpreter services effectively. Logs in, answers, returns and transfers all incoming telephone inquiries and makes outbound calls as needed. Monitors security cameras and door‑entry systems politely, communicating information to staff, patients or visitors and addresses questions or concerns promptly or refers appropriate resources. Uses effective service‑recovery skills to solve problems or service breakdowns. Remains flexible and reliable to react to frequent changes in duties and volume of work. Manages the work schedule efficiently to ensure all tasks and assignments are completed on time. Presents a friendly, approachable, professional demeanor and appearance. Completes travel‑screening questionnaires for every patient, visitor and customer. Tracks visitors as needed per current hospital guidelines. Provides directions, helps or escorts patients/visitors to the correct area. Demonstrates teamwork by helping co‑workers in and across departments. Communicates promptly, clearly and appropriately to the leadership team, charge nurse, physician and partners. Uses excellent judgment to notify leadership of all unusual occurrences requiring attention. Uses organizational and departmental resources efficiently, follows local, state and federal healthcare regulations, performs light‑duty cleaning or registration of lobby and waiting‑room areas, completes all required educational courses, may work alternate shifts, weekends and overtime during peak periods, and performs other duties as assigned. EDUCATION AND/OR EXPERIENCE Graduate of high school or equivalent (preferred). One to two years of customer‑service experience required. Knowledge of third‑party payors preferred. Medical terminology preferred. OTHER SKILLS AND ABILITIES Self‑starter with a willingness to try new ideas, positive can‑do attitude, sense of urgency. Knowledge of computer systems, navigation, typing and data entry. Detail oriented. Strong oral and written communication skills. Excellent problem‑solving, conflict‑management, time‑management and stress‑management skills in highly emotional and demanding situations. Ability to use good judgment and independent decision‑making. EPIC knowledge preferred. Able to work independently and collaborate in a team environment. Interpersonal skills to obtain needed information and communicate to partners and providers. LEVEL OF SUPERVISION No supervisory responsibilities. PAY RANGE $17.23 – $25.84. EQUAL OPPORTUNITY EMPLOYER MercyHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. BENEFITS Medical Dental Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well‑being Programs Employee Discounts On‑Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities #J-18808-Ljbffr