Account Executive

Account Executive


OBJECTIVE
Gilson is seeking an Account Executive (Sales) with experience in graphic arts, commercial print, packaging, signage, displays, promotional products, design, print production, marketing services, or a related production-driven creative industry. This role is ideal for someone who understands how creative ideas become produced materials and enjoys helping customers solve business challenges through print, packaging, branded merchandise, fulfillment, signage, direct mail, and marketing solutions. The right candidate will combine strong communication and relationship-building skills with the ability to manage details, timelines, specifications, estimates, and follow-through. Prior sales experience is valuable, but we are also open to candidates from print production, estimating, customer service, project management, design, packaging, or promotional products who have the drive and customer focus to grow into an Account Executive role.

SUPERVISOR
Position reports to the Sales Managers. ROLES AND RESPONSIBILITIES Account Management & Growth Build and grow strong customer relationships by understanding their goals, uncovering needs, recommending relevant print, packaging, signage, promotional, fulfillment, and marketing solutions, and identifying opportunities to expand account value
Develop a strong working knowledge of Gilson's products, services, production capabilities, systems, workflows, and customer support resources
Guide customers through project details, including specifications, timing, estimates, artwork, production requirements, delivery expectations, and follow-up
Oversee day-to-day communication and manage customer expectations; proactively communicate timelines, action items, and changes to maintain alignment and customer satisfaction
Collaborate with estimating, customer service, design, prepress, production, fulfillment, and other internal teams to ensure accurate job specifications, clear expectations, and successful outcomes
Use the CRM to document client information, track communications, and support account growth strategies
Meet defined retention and account growth targets New Business Development
Drive new business by prospecting, qualifying, and closing opportunities with clients who need print, packaging, signage, branded merchandise, direct mail, fulfillment, retail graphics, or marketing production support
Lead discovery conversations to understand customer challenges, project goals, buying processes, specifications, volumes, timing, and decision criteria
Own the full sales cycle from initial outreach through close
Coordinate and collaborate on proposal development, estimates, samples, presentations, and sales materials
Actively manage, forecast, and advance the sales pipeline using the CRM to provide visibility into pipeline health and growth opportunities.
Meet or exceed individual sales goals for revenue, new accounts, and close rates
Additional Responsibilities
Leverage and embrace AI-powered tools to support prospecting, follow-ups, meeting preparation, and sales efficiency as appropriate
Local and occasional national travel may be required
Represent Gilson professionally to prospective customers and partners, as well as at industry events.

REQUIREMENTS
To successfully perform this job, an individual must fulfill each role and responsibility listed above. The following qualifications are representative of the education and training, experience, attitude, knowledge, and skills required:

Education and Training
Bachelor's degree, associate degree, or equivalent knowledge, skills, and abilities preferred
Ongoing participation in professional sales and account management training is encouraged

Experience
Required: Experience in graphic arts, commercial print, packaging, signage, promotional products, branded merchandise, retail displays, print production, design, marketing services, or another related production-driven creative industry
Preferred: 3-5 years of experience in B2B sales, account management, customer service, estimating, project management, production coordination, or business development within print, packaging, signage, promotional products, manufacturing, marketing services, or a related field
Strong candidates may come from sales, account management, customer service, estimating, project
management, production, design, packaging, signage, wide format, promotional products, or creative services backgrounds

Attitude
Strong results-driven and competitive mindset
High expectations of self and accountability for outcomes
Professional, confident, and customer-focused approach
Commitment to continuous improvement and growth

Knowledge and Aptitude
Proficient in Microsoft Office applications, Dynamics CRM (or equivalent), and MIS systems
Comfortable using virtual meeting platforms
Embrace AI-powered tools with a commitment to personal growth
Functional knowledge of Adobe Creative Suite, print specifications, artwork files, substrates, finishing, packaging, signage, direct mail, fulfillment, or promotional products is preferred
Strong analytical, problem-solving, and negotiation skills

Skills
Communications Skills
Communicate confidently and professionally with prospects and customers
Present solutions, proposals, and recommendations clearly
Navigate difficult or sensitive conversations by addressing concerns, changes, delays, and objections in a professional, respectful, and solution-oriented manner while maintaining strong relationships.
Professional & Sales Skills
Set and achieve individual sales goals and action plans
Manage multiple opportunities, accounts, specifications, estimates, and timelines with strong attention to detail
Maintain momentum through proactive outreach, follow-through, and organization
Demonstrate strong time management, decision-making, and ownership skills

BENEFITS
Competitive Compensation (base salary + uncapped commission structure with strong earning potential)
Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
Paid time off and holidays
Expense Reimbursement and Company-Provided Phone or Stipend
A collaborative, growth-oriented culture where employees can make a direct impact
Opportunity to work with a diverse range of clients across print, packaging, and marketing solutions

Compensation details: 19-28 Hourly Wage

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