Service Coordinator

Job Description

Job Description

Benefits: Paid time off 401(k) matching Employee discounts K&A Appliance is currently seeking a dynamic individual to join their team. As Service Coordinator you will be responsible for overseeing the service operations of our appliance store. You will coordinate a small team of dedicated professionals, ensuring that our customers receive exceptional service for their household appliances. Responsibilities: · Coordinate the daily operations of the service department including service technicians. · Monitor and maintain high levels of customer satisfaction through efficient and timely service processes. · Develop and implement strategies to optimize service efficiency, ensuring timely completion of tasks and daily operations. · Resolve customer complaints or escalate issues as necessary, ensuring prompt resolution. · Ensure compliance with safety regulations and company policies. · Assist with other departments, mostly Delivery & Customer Check-out. · Document & track current inventory of parts in order to determine what is already in stock, maintain certain levels of product & order parts needed to accomplish service repairs. · Order & track parts needed for the Service Department · File warranty claims with manufacturers in a timely fashion. · Bill & collect payments from customers for non-warranty service work & parts. Requirements: · High school diploma, GED, or suitable equivalent. · Previous experience in a similar role, preferably in the appliance and/or retail repair industry · Excellent organizational and time management abilities, with a keen eye for detail. · Strong problem-solving and decision-making skills. · Be available to work Monday through Friday 9am to 5:30pm, Fridays occasionally until 7pm and possibly 1 Saturday every 4 weeks from 9am to 4pm . · Exceptional customer service skills, with a focus on customer satisfaction. · Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and team members. · Proficiency in using computer systems and software relevant to service and delivery operations. · Must have a valid PA Driver's License and be able to produce it at the time of the interview. **Bilingual in English and Spanish is preferred, but not required**

If you are a highly motivated individual with a passion for providing exceptional service, we would love to hear from you. This is an exciting opportunity to join a well-established appliance store and contribute to its continued success. Benefits: Overtime Pay Paid Holidays 401(k) retirement plan with up to 5% company match Employee discounts on appliances Opportunity for advancement Paid time off Paid weekly by direct deposit **There is NO Company paid Health_Insurance.** About K&A: K&A Appliance has been family owned since 1976. Buying predominantly new, but scratch and dent appliances from various manufacturers & selling them on both wholesale & retail levels, K&A has been experiencing continued growth & success in the scratch & dent appliance industry.

Job Type: Full-time

Compensation: $16.00 - $25.00 per hour