Field Manager

Flooring Field Manager

Certified Flooring Installation (CFI) is headquartered in Newport, KY and is hiring a Flooring Field Manager for our Livonia, MI office. This is a high-impact role focused on coordinating subcontractor crews, scheduling installations, and resolving job issues quickly and professionally.

You will be the main point of coordination between crews in the field, internal operations, and customers. Most of your day is based in the office coordinating schedules and solving problems. You will also visit job sites when needed to inspect work and troubleshoot.

This is a fast-paced environment. If you are organized, decisive, and comfortable juggling a lot of moving pieces, you will do well here.

Daily Responsibilities

• Daily scheduling and coordination across a high-volume installation pipeline (roughly 200 jobs per week)
• Subcontractor crew dispatch, capacity planning, and day-to-day support
• Job issue resolution, including questions from crews, store partners, and customers
• Clear communication and follow-up so installs stay on track and issues do not linger
• Accurate documentation and updates so job status is always clear

Daily Tasks

• Coordinate the daily install schedule and handle changes, callouts, and priority jobs
• Support 10 to 20 subcontractor crews per day with scheduling, questions, and troubleshooting
• Take and make calls with crews and partners to resolve issues and confirm next steps
• Visit job sites as needed to inspect work, validate conditions, and support resolution
• Keep clean notes and updates in internal systems so the team has real-time visibility
• Maintain strong working relationships with installers, customers, and store leadership

Success Factors

• Strong flooring knowledge, you can speak the language and troubleshoot common install problems
• Excellent organization and scheduling skills in a high-volume environment
• Comfort managing multiple priorities and staying calm when the day changes
• Clear, professional communication with crews, customers, and internal teams
• Basic computer skills, including email and job updates in scheduling or order systems
• Reliable follow-through and accountability

Installation experience is not required, but practical flooring knowledge is.

Work Setup

• Based out of the Livonia office at 13250 Newburgh Rd, Livonia, MI 48150, approximately 80% in-office and 20% in the field
• Local travel throughout the Metro Detroit area, no overnight travel
• Company vehicle available for site visits during the workday; it stays at the office and is not for take-home use
• Standard hours are 8:30 AM to 5:00 PM, with occasional calls outside hours from crews already in the field

Compensation and Benefits

• Salaried role, $58,000 to $67,000 depending on experience
• Standard CFI benefits package, including:
• Medical, Dental, Vision Insurance (eligible after 90 days)
• 401(k) with employer match (eligible after 90 days)
• PTO
• Life and AD&D, plus additional life products available at group rates

Requirements

• Must pass a thorough background check
• Must pass a pre-employment drug screen
• Valid, unrestricted driver's license

How to Apply

Submit your resume. If you have managed crews, schedules, or high-volume field operations, include one quick example of how you handled a job issue and kept the schedule moving.