Member Support Specialist (Full & Part-time Roles)

Job Description

Job Description

Make a Difference in the Lives of Medicare BeneficiariesAt My Senior Health Plan (MSHP), we're passionate about helping seniors confidently navigate their Medicare options while delivering an exceptional client experience every step of the way. As one of the nation's trusted Medicare agencies, we combine personalized service with a supportive, team-oriented culture where employees are empowered to grow and succeed.We're looking for a compassionate, relationship-driven Client Success Specialist to join our Client Services team. If you enjoy helping people, building meaningful connections, and providing outstanding customer service over the phone, we'd love to meet you.What You'll DoAs a Client Success Specialist, you'll serve as a trusted resource for our clients throughout their journey with MSHP. You'll provide exceptional support through inbound and outbound calls while ensuring every client feels informed, valued, and cared for.Client EngagementWelcome new clients to MSHP and guide them through the onboarding process.Conduct outbound follow-up calls, appointment reminders, satisfaction surveys, and other client outreach initiatives.Answer inbound calls from clients, caregivers, and prospective clients with professionalism and empathy.Build lasting relationships through exceptional communication and personalized service.Client SupportAssist clients with questions regarding our services, processes, and available resources.Resolve routine client concerns while escalating more complex issues when appropriate.Accurately document all client interactions within company systems.Maintain confidentiality and compliance with company policies and applicable regulations.Administrative SupportKeep client records accurate and up to date.Assist with scheduling, data entry, and other administrative responsibilities.Support department initiatives, outreach campaigns, and special projects.Participate in ongoing training and continuous improvement efforts.What We're Looking ForRequired QualificationsHigh school diploma or GED.At least one year of experience in customer service, client support, healthcare, insurance, or a call center environment.Excellent verbal and written communication skills.Comfortable handling a high volume of inbound and outbound phone calls.Strong organizational skills with exceptional attention to detail.Ability to multitask in a fast-paced environment.Proficiency with Microsoft Office and web-based applications.Preferred QualificationsExperience working with Medicare beneficiaries, seniors, healthcare, or insurance clients.Experience using CRM platforms.Bilingual skills are a plus.What Makes You SuccessfulYou genuinely enjoy helping people and creating positive experiences. You're patient, empathetic, and an excellent communicator who knows how to make clients feel heard and supported.Successful team members are:Customer-focused and service- orientedCompassionate and relationship-drivenOrganized and detail-orientedDependable and accountableAdaptable in a fast-paced environmentCollaborative team playersComfortable learning new technology and systemsPhysical RequirementsProlonged periods of sitting and working on a computer.Ability to communicate effectively by telephone and video conferencing.Ability to work in a fast-paced environment while maintaining professionalism and accuracy.Why You'll Love Working HereAt My Senior Health Plan, we believe taking care of our employees is just as important as taking care of our clients.We offer:Competitive hourly pay ranging from $18-$23 per hourAnnual bonus opportunityMedical, dental, and vision insurance with 75% employer-paid medical premiumsLife insurance and voluntary benefits including pet insurance, disability, accident, critical illness, and hospital indemnity coverage401(k) with up to 4% company match plus annual profit sharing (3-7% of base pay)Paid vacation, sick time, and company holidays, including the entire week of Christmas offPaid parking at our beautiful La Jolla office-just steps from the beachComprehensive training and ongoing professional developmentOpportunities for career growth and internal advancementOur Core ValuesClient-Centric ServiceWe put our clients at the center of every decision.IntegrityWe do the right thing, every time.PositivityWe bring enthusiasm, kindness, and optimism to our work.Growth MindsetWe embrace learning, innovation, and continuous improvement.Join Our TeamIf you're passionate about helping others, thrive in a collaborative environment, and want to build a meaningful career with a company that's making a difference, we'd love to hear from you.Apply today and help us deliver the exceptional service our clients deserve.--AI Use DisclosureTo make our hiring process smooth and efficient, we use tools like BambooHR (application tracking), Hireflix (on-demand interviews), Calendly (scheduling), and TestGorilla (skills assessments). These tools help us stay organized, but all applications and results are carefully reviewed by real people.AI supports our process, it doesn't replace human judgment. We also take steps to reduce potential bias in the tools we use, so every candidate is considered fairly.