CSR Full Time - Nassau County

Job Description

Job Description

Are you passionate about customer service? Do you like helping others accomplish their financial needs through providing relatable products and services? Are you interested in joining a diverse company where our unique contributions are recognized and celebrated, allowing each of us to thrive?  Join Pay-O-Matic (POM) as a CSR!

Pay-O-Matic powers your pursuit.

As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service.  Schedules may include weekends, holidays and floating (work) to nearby stores when needed.

Role Responsibilities:

• Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
• Use Point-Of-Sale (POS) system for all transactions
• Work in confined areas alone with an understanding of the Company’s security/safety policies and procedures. 
• Open and close the store when required. 
• Process money transfer transactions and efficiently manage point of sale operations.
• Adapt well in the face of workplace stressors such as heavy verbal demands of customer service
• Perform transactions successfully while upholding Banking-related Compliance rules and regulations.

• Maintain a harmonious work environment with colleagues through practice of mutual respect.

• Sustain loss prevention protocols, strictly adhering to company policies and store standards.
• Manage company funds, ensuring precise reconciliation with daily receipts and records.
• Implement strong security measures to safeguard company funds and maintain financial integrity.
• Perform daily reconciliation of transactions to ensure accuracy and transparency.

Role Requirements:

• Prior experience in customer service.
• Previous experience handling financial transactions.
• Fluency in both English and Spanish, with strong communication skills in both languages required.
• Experience working with Microsoft Office Suite and general computer literacy.
• Must be available to work (float) at nearby locations when needed.

We make financial services accessible to humans everywhere. Join us for what’s next.

Pay-O-Matic is New York City’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric company with scores of employees working in more than 100 locations. We provide instant gratification to our customers through rapid check cashing, bill payments and various other products and services. 

Just as we help our customers to prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Pay-O-Matic. Learn more about our purpose and people -at-payomatic.

Salary:

The hourly rate is $17.00 per hour. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the applicable law.

Benefits:
You will also have access to short-term incentives, Medical, Dental, Vision, Life Insurance and Sick Leave. Most of these benefits are available for full-time employees. Part-time employee