Business Analyst / Functional Consultant

Job Title: Business Analyst / Functional Consultant with AI skills

Location: Mclean, VA

Full-Time




Job Description

Must Have Technical/Functional Skills

Strong experience in business analysis, requirements gathering, and documentation for complex digital programs

Ability to elicit, analyze, and document business needs across business, product, technology, and vendor teams

Proven experience translating business requirements into user stories, functional requirements, and acceptance criteria

Experience working on Salesforce-based programs, preferably Experience Cloud, Loyalty Cloud, or similar CRM platforms

Strong understanding of Agile / Scrum delivery models

Experience supporting member-facing or customer-facing digital platforms, preferably in banking or financial services

Proficient in using AI tools to improve productivity and write user stories that are created by AI using prompts

Additionally we would also like this resource to have experience in managing multiple business stake holders and creating the right balance with prioritizing multiple projects within the scope of their work

Excellent documentation skills using tools such as JIRA, Confluence, or equivalent AI / GenAI Skills for Business Analyst

1. Generative AI & LLM Understanding

Understanding of Large Language Models (LLMs) such as GPT, Gemini, Claude, and Copilot

Knowledge of GenAI use cases across Banking, Financial Services, and Enterprise Operations

Ability to identify business processes suitable for AI augmentation

2. AI Requirements Engineering

Elicit and document AI-specific business requirements

Define AI success metrics, guardrails, acceptance criteria, and business outcomes

Experience creating AI user stories and AI-driven process workflows

3. Prompt Engineering

Design, test, and optimize prompts for business use cases

Understand prompt patterns for summarization, classification, extraction, and decision support

Experience with AI copilots and conversational assistants

4. AI Process Mapping & Automation

Identify automation opportunities using GenAI and Agentic AI

Create future-state process models incorporating AI agents and human-in-the-loop workflows

Experience with intelligent process automation initiatives

5. AI Governance & Responsible AI

Knowledge of AI governance frameworks

Understanding of bias, explainability, risk management, compliance, and data privacy

Familiarity with Responsible AI principles

6. Data & AI Analytics

Ability to interpret data for AI model effectiveness

Experience with KPIs for AI adoption and productivity gains

Knowledge of SQL, Power BI, Tableau, or similar analytics tools

7. AI Product & Agentic AI Exposure

Experience with:

o Microsoft Copilot

o Salesforce Agentforce

o Azure OpenAI

o GenAI-powered chatbots

o AI agents and workflow orchestration platforms

Ability to translate business needs into AI-powered solutions

8. AI Testing & Validation

Validate AI-generated outputs against business requirements

Define evaluation criteria and testing scenarios

Support UAT for AI-enabled applications

Roles & Responsibilities

Lead requirements gathering workshops and stakeholder discussions across business, product, and technology teams

Translate business needs into clear, concise, and delivery-ready user stories and functional specifications

Work closely with UX, development, and QA teams to ensure requirements are fully understood and implemented as intended

Support backlog grooming, sprint planning, and sprint reviews with accurate and prioritized requirements

Act as a key liaison between business stakeholders, Salesforce implementation teams, and mobile development teams

Ensure traceability between business objectives, functional requirements, and delivered functionality

Support change management by assessing impact and updating documentation as requirements evolve

Generic Managerial Skills, If any

Strong stakeholder management and communication skills

Ability to operate independently in a fast-paced, contract-driven environment

Excellent analytical and problem-solving skills

Experience working with distributed and cross-functional teams