Program Manager, Reservations - Student Engagement and Belonging

Job Overview This position reports to the Associate Director for Operations through the Senior Assistant Director for Reservations & Events within the Department of Student Engagement & Belonging. The Program Manager works collaboratively with departmental staff to aid the Director in developing and managing a comprehensive reservation and events program at the University at Albany. Primary Responsibilities Space Reservations Collaborate with the Senior Assistant Director to facilitate the entire reservations process within the spaces and locations assigned to the department. Oversee the daily operations and space requests and reservations for rooms and equipment as assigned. Work with student organizations and departments for small to medium sized spaces. Conduct routine checks of incoming requests, interact with client groups, provide logistical support, define set‑up requirements, and review reservations in the university’s event management system. Serve as the point of contact with customers by communicating in a timely and professional manner. Proactively manage tentative or unconfirmed reservations by initiating follow‑up with clients and confirming arrangements. Assist with the invoicing, billing, and collections process for reservations. Technology Provide oversight of all facility technology operations, ensuring seamless technical support for programs and events across departmental spaces. Hire, train, and supervise the Campus Center's Student Technology Services staff (STS). Manage staffing schedules, payroll, and budget. Maintain the technical systems, apps, and programs used throughout the department. Manage the Campus Center Minerva (chatbot). Update content in the Visix/Digital Signage and the Digital directory on a routine basis. Events Management Contribute to the planning and organization of events, including logistics, schedules, and on‑site management to ensure successful outcomes. Play an active role in the hiring, training, and supervision of event staff. Aid with scheduling of staff as assigned. Participate in the development and review of policies, procedures, forms, and budgets for events and event staffing. Student Engagement & Belonging Events Support Welcome Week, Student Leadership Awards, and other large‑scale events managed by Student Engagement and Belonging. Evening and weekend hours may be required. Departmental Support Assist in establishing and implementing goals and objectives. Assist in creating the department’s strategic plan. Interact with the Director and staff members regarding topics to identify opportunities for improvement. Work with all Student Engagement & Belonging professional staff to communicate and market programs through print, electronic, and social media to reach the university community. Maintain positive relationships with other personnel and departments that assist in the development of programs, services, and facilities. Represent the department and the University on various committees, boards, and associations. Interact with students, faculty, and staff to further the mission of the department. Functional and Supervisory Relationships Reports to the Senior Assistant Director for Reservations & Events, Student Engagement & Belonging. Supervises graduate‑level staff assigned to Reservations & Events. Supervises student staff assigned to the Student Technical Support team. Assists in supervising student staff assigned to events. Job Requirements Demonstrated ability to work independently and in a team‑oriented, collaborative environment. Excellent verbal and written communication skills. Strong technical skills with audio‑visual equipment and processes. Demonstrated ability to develop inclusive and equitable relationships within a diverse campus community. Demonstrated ability to support diversity, equity, access, inclusion, and belonging in the role. Minimum Qualifications Bachelor’s degree from an accredited college or university. Two or more years of professional experience in higher education. Preferred Qualifications Master’s degree in Higher Education Administration, Business Administration, or a related field. Direct experience with campus center or union facility scheduling, event management, or reservations. Working Environment Primarily an office environment; occasional field out‑door work may be required. Ability to carry up to 50 pounds. Event schedules may require evenings and weekends. Professional Rank and Salary Grade Student Union Assistant Director, SL3, $57,151. Special Note Visa sponsorship is not available for this position. Should sponsorship be required, the candidate does not meet eligibility. The University at Albany is not an E‑Verify employer. Legal and Safety Statements The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires the university to publish an Annual Security Report. The report is available in PDF format. Under New York Statute 194‑A, wage or salary history may not be requested before a conditional offer is made. The University at Albany is an Equal Employment Opportunity, affirmative action, Immigration Refund Case, and ADA employer. #J-18808-Ljbffr University at Albany