Collections Analyst II

This job is with Coca-Cola, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Compensation: $25-$27/hour (Dependent on experience)
Schedule: Monday-Friday, 8am-4:30pm
Basic Requirements:

• At least 2+ years of commercial collections experience 
• Proficient in Microsoft Office applications
• Experience with SAP preferred

Build a career where your work matters to the business, the customer, and the communities we serve.

Be part of Coca-Cola Beverages Northeast, a locally rooted, people-first organization where meaningful work, long-term growth, and community impact come together.

Why Coke Northeast?

• You'll join a company that serves local communities across the Northeast and invests in the people behind the work.
• You'll be part of a culture that values development, collaboration, and fresh perspectives at every level.
• You'll build a career with the scale, stability, and opportunity of a trusted, iconic brand.

Job Description

The Collections Analyst II is responsible for the efficient, effective, and timely collection of outstanding customer balances through professional written and oral communication. This position requires an individual who can successfully manage collections for a portfolio of mid- sized key customer account chains. The Collections Analyst II will work closely with the deductions and cash applications teams to ensure the proper resolution of customer disputes along with the accurate application of payments. They will foster strong relationships with our key account sales team, pricing, marketing and administrative teams for their assigned customer portfolio. The ideal candidate for this position will have solid background in collections, recent demonstrable experience with SAP along with experience working within the beverage industry.

Essential Duties & Responsibilities

• Prioritize and complete daily collection activities for key account customer portfolio to mitigate risk and ensure collections goals are obtained
• Analyze customer balances, payment history and ability to pay to determine collectability of outstanding receivable balances or escalation of payment issues
• Partner with all areas of accounts receivable to ensure outstanding customer balances are researched, collected and properly applied
• Complete ongoing customer account reconciliations, navigate disputes and perform research utilizing customer portals
• Document collections efforts with clear and concise notes
• Strong communication with key accounts sales organization regarding customer balances, account risks, NSF payments, and disputes
• Perform additional accounts receivable responsibilities as requested by leadership

Job Requirements

• Bachelor's degree in Accounting, Finance, or related discipline preferred
• 3+ years of commercial collections experience with mid to large customer portfolios preferred
• Strong communication and interpersonal skills both internal and external to the organization
• Recent hands on experience with SAP preferred
• Strong proficiency with Microsoft Office applications including: Outlook, Excel, Word and PowerPoint required
• A customer service mindset with excellent problem solving, analytical, organizational and time management skills

Benefits & Perks
Eligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off, fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.

*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

Background Verification
Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity Employer
Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts Notice
Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.