Banking Center Manager

Banking Center ManagerNolana - 1st Floor - McAllen, TX 78504OverviewPosition Type Full TimeDescriptionThe Banking Center Manager (BCM) is an enthusiastic, highly motivated self-starter with a strong work ethic who is responsible for managing the banking center's growth and daily operations. The BCM will execute the organization's strategic objectives and create local tactics focused on maximizing the banking center's productivity and employee development. The BCM develops and manages monthly action plans to enhance the sales of all bank products and services. The BCM leads by example, coaches, motivates and develops their team to achieve their full potential.QualificationsThe duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed.Provides a welcoming environment and communicates in an effective professional and confidently manner with the team during daily huddles, coaching sessions, monthly meetings, and presentationsDisplays a passion for serving others and consistently coaches the team to provide exceptional quality serviceApplies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customersManages the banking center lobby activities, teller operations, including but not limited to audit, compliance, risk, sales, service, opening/closing and facility upkeepManages the hiring, coaching/counseling, and consistently evaluates the individual team members to understand their opportunities and strengths and help them achieve their career plansManages the banking center portfolio and identifies ways to deepen the client relationship through cross-selling efforts to promote loyalty and retention effectively utilizing reports to identify sales opportunities and develops strategies to close the performance gapsProvides a complete range of customer service including opening all types of deposit new accounts, consumer, small business loans (if applicable / if authorized), credit cards and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)Ensures targets for loan and deposit growth, past dues, delinquency ratios and charge-offs are attainedActively contributes to help meet the banking center's goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized such as Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury ManagementStays actively involved in the community to increase the bank's visibility and to enhance new and existing business opportunities.Efficiently manages time and capacity to execute all responsibilities while meeting critical deadlinesParticipates in job specific training and other various Bank training programs, as necessaryMaintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnelMaintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnelMaintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnelPerforms other related duties as required and assignedHigh School Diploma or GEDBachelor's degree in business, marketing or related field, preferredAn equivalent amount of experience in sales, marketing or operations may substitute the degree preferenceCash handling experienceTeller experience, preferred(5) year of Banking experience or (3) years at Lone Star National BankPrior management experienceEquivalent leadership role experience may be substituted for management requirementAbility to learn and adapt to new information and technology platformsProficient in using personal computers, Microsoft Word, Excel and OutlookThorough understanding of corporate account documentation and consumer loan documentation, including proficiency with BSA and CIPBilingual in English and Spanish, requiredMust be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)Ability to travel within the community to seek new business opportunitiesThis position reports to the Regional Sales ManagerThis position oversees all of the assigned banking center's staff