Amazon Connect REST API Integration Engineer

Role Description

We are looking for an Amazon Connect Integration Consultant with experience in AWS and contact center technologies. The role involves designing and managing integrations for Amazon Connect, building scalable APIs, and collaborating with cross-functional teams to deliver seamless backend-to-UI functionality.

Responsibilities

• Develop and maintain RESTful APIs to support frontend and backend integrations
• Build and manage Python-based AWS Lambda functions for serverless workflows
• Configure and maintain Amazon Connect contact flows, routing logic, and queue behavior
• Design and optimize DynamoDB schemas, indexes, and scalable data models
• Work with AWS services such as Lambda, API Gateway, S3, DynamoDB, IAM, and CloudWatch
• Collaborate with UI teams to enable seamless integration between frontend applications and backend systems
• Manage infrastructure using Terraform and Infrastructure-as-Code practices
• Support scalable cloud-native architectures and event-driven systems
• Partner with Amazon Professional Services and internal engineering teams on key initiatives
• Troubleshoot production issues and support deployments when required

Qualifications

• 5+ years experience in AWS cloud development and serverless architectures
• Hands-on expertise in Python, especially AWS Lambda development
• Experience with Amazon Connect and contact flow configuration
• Solid understanding of DynamoDB including schema design, indexing, and scaling strategies
• Experience building and consuming RESTful APIs
• Experience with AWS services such as API Gateway, S3, IAM, CloudWatch, and DynamoDB
• Proficiency with Terraform for infrastructure management
• Understanding of event-driven and microservices-based architectures
• Strong communication and cross-functional collaboration skills

Requirements

• Experience in contact center or telephony domain (Nice to Have)
• Understanding of IVR systems, call routing, or SIP concepts (Nice to Have)
• AWS certifications (Associate or Professional level) (Nice to Have)
• Experience with CloudFormation/CDK and migration to Terraform (Nice to Have)
• Exposure to IBM ODM integrations (Nice to Have)
• Experience supporting production AWS environment (Nice to Have)

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.