Product Owner (Payments)

Job Description

Job Description

About Us

At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.

In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.

At the core of our company are four key values that guide our mission and work:

• Ownership : We take pride in our responsibilities, driving results and taking accountability for the success of our projects.
• Empowerment : We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions.
• Innovation : We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology.
• Transparent Communication : Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.

About the Role

Our team is seeking a highly execution-focused Product Owner (Payments) to support our engineering team focusing on ProPay 2.0 - our next-generation payments and financial infrastructure initiative. This role sits at the center of a major modernization effort, partnering directly with engineering teams to translate product strategy into clear, actionable work.

You will own the backlog and requirements for a defined product area, ensuring engineering teams are consistently building the highest-value capabilities in the right order. This is a hands-on, delivery-oriented role focused on clarity, prioritization, and execution—not product strategy definition.

As part of a broader platform transformation, you will help enable scalable, API-driven payment systems that support healthcare and property & casualty workflows, including billing, reconciliation, and transaction processing.

Success in this role will be measured by the quality, predictability, and efficiency of product delivery, including:

• Backlog readiness and quality (clear, well-defined, and consistently prioritized work available for engineering execution).
• Sprint predictability (high alignment between planned vs. completed sprint commitments).
• Delivery quality (reduced rework, fewer requirement-related defects, and clear acceptance criteria adherence).
• Time-to-clarity for engineering (speed and effectiveness in resolving scope and requirement questions).
• Improved engineering focus (reduced reliance on engineering leadership for product ownership decisions, enabling focus on technical/architectural work).

This role is critical to the success of ProPay 2.0 and our broader platform modernization efforts. You will directly influence how engineering teams deliver scalable payment capabilities and how customers interact with core financial workflows. By ensuring clarity, focus, and execution discipline, you enable faster delivery, higher-quality outcomes, and a more resilient, future-ready platform.

What You'll Do

Backlog & Requirements Ownership

• Translate product vision and business needs into detailed user stories, technical requirements, and workflows using Jira and Confluence.
• Decompose complex initiatives into structured, prioritized backlogs aligned to engineering execution.
• Define clear acceptance criteria and ensure requirements are complete, testable, and outcome driven.
• Continuously refine and reprioritize backlog items based on evolving priorities, dependencies, and technical constraints.
• Ensure readiness of work for sprint planning and ongoing development.

Engineering Partnership

• Partner closely with engineering on a daily basis to clarify requirements, validate solutions, and unblock execution.
• Act as the primary point of contact for all scope, requirement, and prioritization decisions for your product area.
• Align technical implementation approaches with product intent and platform architecture.
• Support engineering teams in delivering scalable, high-quality solutions across APIs, services, and customer-facing workflows.
• Maintain a strong focus on outcomes, not just output (this is not a Scrum Master or delivery coordination role).

Stakeholder Alignment & Delivery Focus

• Represent your product area in sprint planning, backlog grooming, and cross-functional discussions.
• Clearly communicate priorities, trade-offs, and delivery expectations to stakeholders.
• Collaborate with product leadership, architecture, and UX to ensure cohesive platform evolution.
• Escalate strategic questions while independently driving day-to-day execution decisions.
• Provide visibility into progress, risks, and dependencies.

What You'll Need

• Proven experience as a Product Owner in an agile, engineering-driven environment.
• Strong ability to break down ambiguous problems into well-defined, executable user stories.
• Demonstrated experience managing technical backlogs for platform, API, or system-level products.
• Fluency with Jira and Confluence for backlog management and documentation.
• Ability to prioritize effectively, make trade-offs, and maintain a clear point of view under pressure.
• Strong collaboration skills working closely with engineering, architecture, and cross-functional teams.
• Hands-on experience with modern payment systems, financial infrastructure, or transaction platforms, including one or more of the following capabilities:
  • Payment operations and orchestration platforms (payment execution, routing, and end-to-end lifecycle management).
  • Financial ledgering and reconciliation systems (transaction tracking, settlement, balancing, and reporting workflows).
  • Treasury and cash management infrastructure (fund flows, account management, and liquidity operations).
  • Banking and financial institution integrations (including KYC/KYB, account verification, ACH/wire connectivity, and onboarding workflows).
  • Virtual card issuance and management platforms (card provisioning, spend controls, transaction tracking, and reconciliation).
• Working knowledge of core payment and financial system concepts, including:
  • ACH, wire transfers, and virtual card payments.
  • Payment lifecycle tracking and status management.
  • Reconciliation, settlement, and ledgering workflows.
  • Compliance, risk, and financial control considerations.

Nice to Have

• Experience in healthcare payments, revenue cycle management, or insurance workflows.
• Background working on platform modernization or API-first products.
• Familiarity with distributed systems and cloud-based architectures.
• Exposure to portal or customer-facing platform development initiatives.
• Understanding of EDI/X12, HIPAA, or regulated data environments.

Pay Transparency

Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity.

Office Ally Pay Transparency

$110,000—$130,000 USD

Why You'll Love Working at Office Ally

At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space.

EEO Note

Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.