Repair & Parts Associate

Job Description

Job Description

Repair & Parts Associate – Part Time - Saturdays Required

Reports To:

Returns and Parts Manager

Company Overview

Shades of Light is one of the fastest-growing e-commerce brands in the $800 billion home furnishings market. We strive to inspire our customers to distinguish their unique style with a highly curated selection of hand-picked and exclusive designs. Shades of Light started from humble beginnings in 1986 as a small, single retail location in historic Richmond, Virginia selling unique, high-style lighting designs. Since that time, the company has grown to become a national, multi-channel retailer of lighting and other home decor products, including rugs, furniture, mirrors, fans and wall decor. True to its heritage though, the company has remained singularly focus on its curated collection of high-style products and unique lighting designs, many of which are produced in-house by the company’s own staff of highly trained artisans.

Job summary

Deliver the highest quality of repairs and part assembly service to clients with prompt, and accurate results. Deliver exceptional internal and external customer service standards.

Essential Job Functions

• Deliver exceptional customer service and provide timely response and resolution to customer requests and concerns
• Follow up on customer inquiries and orders in a timely manner.
• Research and fill parts requests, facilitate parts ordering
• Monitor stock levels for replenishment ensuring adequate stock levels meet customer needs
• Replicate customer requests and manufacture design to customer satisfaction.
• Maintain a safe and organized workplace
• Other assigned tasks as needed by management

Qualifications:

• Team player
• Ability to proactively and professionally present feedback to management to foster a positive working environment.
• Excellent communication skills.
• Ability to successfully establish and maintain effective, professional relationships with DC team members and internal customers.
• Ability to effectively prioritize and remain focused in a fast paced, growing work environment.
• Intermediate computer and keyboard skills and MS office skill set.
• Must be able to accurately read and use rulers and other basic measurements tools
• Attention to Detail

**Shades of Light is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.