Implementation Manager

Join us in our mission to revolutionize healthcare. Together, let's build something extraordinary that will shape the future of well-being for generations to come. Embrace the opportunity to contribute to a team where your ideas and efforts make a tangible difference. The journey awaits – come be a part of building the future with Foundation Health We're always looking for talented people, check out our latest job openings. Implementation Manager Employment Type Location Type Remote Department Customer Experience About Foundation Health Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences. Our mission is to transform patient centric care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient journey. We refuse to adhere to the status quo; instead, we actively pioneer solutions that will shape the healthcare practices of tomorrow. This ambitious vision is only achievable with the dedication of the right team propelling us forward. We firmly believe that a supportive and inspiring work environment fuels creativity, transforming it into groundbreaking innovation. It is this very innovation that not only benefits our organization but also positively impacts our people, partners, and most importantly, our patients. At Foundation Health, we foster a culture that encourages our team members to broaden their horizons, urging them to bring their passion and curiosity to the workplace each day. We understand that diverse perspectives fuel progress, and we actively seek individuals who share our commitment to excellence and forward-thinking.

ABOUT THE ROLE

As an Implementation Manager, you will drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform. You'll work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions that are on time, on scope, and genuinely impactful for our health system customers. This role is for someone who thrives in the controlled chaos of an early-stage company — someone who brings structure to ambiguity, builds trust with customers quickly, and gets things done. You'll be the primary point of contact for your customers, the connective tissue between internal teams, and the person who makes sure nothing falls through the cracks.

WHAT YOU'LL DO

Implementation Execution & Delivery Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome Execute against established implementation methodology and playbooks, contributing improvements as you learn what works Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through Coordinate internal resources and external partners to ensure smooth, on-time delivery Proactively surface risks, issues, and dependencies - elevate when needed, and own the resolution Customer Relationship Management Serve as the primary point of contact for your customers throughout the implementation lifecycle Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery Cross-Functional Collaboration Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team

WHAT WE'RE LOOKING FOR

Required: 3+ years of customer-facing project or program management experience in enterprise healthcare SaaS or health technology Experience at an early-stage, venture-backed healthcare technology company (Seed through Series B) – you know what it means to thrive in a startup environment Proven success managing end-to-end implementations of enterprise healthcare software, SaaS, or AI solutions at U.S. health systems Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7) Highly organized with strong attention to detail, follow-through, and a bias for clarity and execution Strong communicator – able to lead meetings, align cross-functional teams, and manage stakeholders independently Comfortable operating in ambiguity with a proactive, ownership-oriented mindset Proven track record managing multiple concurrent implementations against tight deadlines Preferred: Background in healthcare consulting (e.g., Big 4, Oliver Wyman, The Advisory Board, Chartis, ZS Associates) – especially those who have transitioned into healthcare technology Epic certifications, implementation and/or integration experience Familiarity with Atlassian products – Jira, Confluence, Loom Knowledge of Agile software development processes and fundamentals Project Management certification (PMP, PgMP, PMI‑ACP, or equivalent) At Foundation Health, your work makes a real difference. Enjoy a culture that champions your growth and well‑being, within a team that's reshaping healthcare for the better. Employee stock option program Invest in our growth and share in Foundation Health’s success. Generous PTO Recharge with ample paid time off that supports your well‑being. Remote working Work from anywhere and thrive in a flexible, digital‑first environment. Health, dental and vision plans Comprehensive health coverage that puts your well‑being first. Flexible working Customize your work schedule for a perfect work‑life harmony. #J-18808-Ljbffr Foundationhealth