Program Outcomes & Aftercare Coordinator

Description

Job Title: Data Analyst and Aftercare Coordinator

FLSA Status : Full Time - non-exempt
Reports to: Program Director

Schedule: 8:30 - 5:00 PM
Supervises: N/A

Rate of Pay : $31.25 hourly

Closing Date: 3/15/2026

Benefits : Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

The Harbor Light Center-a men's relapse-prevention and transitional living program dedicated to long-term resident success-is seeking a Data-Analyst & Aftercare Coordinator. This role is responsible for developing, tracking, and improving program outcomes across Harbor Light, with a strong focus on aftercare, alumni engagement, community engagement, and data integrity. The Specialist supports current and past program participants, including veterans, and plays a key role in enhancing program effectiveness, retention, and long-term recovery outcomes. This position reports directly to the Program Director.

Duties and Responsibilities

Program Outcomes & Data Management

• Develop systems to collect, analyze, and report program data (housing stability, sobriety milestones, employment, aftercare participation, recidivism rates, etc.).
• Identify gaps, trends, and areas of concern in program outcomes, and collaborate with leadership to propose solutions.
• Maintain accurate, timely, and detailed outcome records for all active and alumni participants, including VA required data.
• Manage outcome tracking platforms such as HMIS, Wellsky, and other internal databases; ensure data integrity and compliance.
• Produce monthly and quarterly program outcome reports for leadership, grant requirements, fundraising use, and quality-improvement initiatives.
• Maintain the entire program census, including reports required by the VA, other grants, and internal stakeholders.
• Provide backup HMIS support to the Intake Coordinator and ensure seamless transition from intake through discharge and aftercare.

Aftercare & Alumni Engagement

• Work with the Program Director and Program Manager to develop a robust aftercare program that supports graduates up to one-year post-discharge.
• Implement a structured follow-up schedule (30, 60, 90 days, 6 months, 12 months) to assess stability, identify relapse risks, and connect alumni to ongoing resources.
• Maintain consistent contact with graduates to increase success rates, using progressive engagement strategies.
• Organize quarterly alumni events, peer-support gatherings, and community-building opportunities.
• Track participation in aftercare services and evaluate the effectiveness of engagement strategies.
• Manage a small caseload of graduates for ongoing support and follow-up.

Housing & Community Resource Support

• Collaborate with external agencies, landlords, and housing partners to secure stable housing opportunities for residents.
• Maintain updated housing and community resource materials for residents, alumni, and case managers.
• Provide housing and aftercare support to veterans in accordance with VA contract requirements.

Community Engagement & Volunteering

• Recruit and coordinate volunteers or partner organizations to enhance aftercare supports and alumni engagement.
• Develop referral feedback loops to understand the success of external placements and improve collaborative outcomes.

Program Support & Education

• Teach classes focused on post-graduation success a minimum of 1 hour per week.
• Assist with enforcing program rules and maintaining a positive, therapeutic community environment.
• Attend all staff meetings and participate in interdisciplinary collaboration.

General Expectations

• Maintain professional and confidential relationships in all interactions.
• Comply with all Salvation Army policies and procedures.
• Perform other duties as assigned to ensure seamless program operations.

Education, Experience, Skills, Qualifications

* Bachelor's degree in Human Services, Social Work, Counseling, Public Health, Data Analytics, or related field (required). Master's degree preferred.

* Experience working in recovery, residential programs, transitional housing, or behavioral health settings.

* Demonstrated experience with data collection, tracking, and outcome reporting (HMIS experience strongly preferred).

* Strong analytical skills with the ability to identify patterns, gaps, and opportunities for improvement.

* Ability to build rapport with residents, alumni, and community partners.

* Strong organizational, documentation, and communication skills.

* Ability to manage multiple projects, deadlines, and follow-up schedules.

* Knowledge of VA-specific program requirements is a plus.

* Must be able to work collaboratively within a team and independently with minimal supervision.

* Cultural competence and ability to work with diverse populations.

Driving

* Valid driver's license required.

* A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.

* An MVR will be processed every year in accordance with The Salvation Army's policies.

Background Check

* Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.

Physical Requirements

* Ability to maneuver.

* Ability to remain in a stationary position.

* Ability to grasp, push, pull, and reach overhead.

* Ability to operate telephone.

* Ability to lift 25 pounds.

* Ability to access and produce information from the computer.

* Ability to understand written information.

* Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

Qualifications
Education Bachelors of Human Services (required)
Experience experience with data collection, tracking, and outcome reporting (required)
Experience working in recovery, residential programs, transitional housing, or behavioral health settings (required)
Licenses & Certifications Driver's License (required)


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Required

Preferred

Job Industries

• Other