Customer Service Clerk Youth or Adult

Job Title

Customer Service Clerk (Youth or Adult Services)

Position Overview

The Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Customer Service Clerks (Youth or Adult Services) in our Neighborhood Libraries.

Description of Duties/Essential Functions

Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work.

Customer Service Clerk (Youth)

• Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, after school programs, and passive programming.
• Collaborate and conduct outreach with local community groups, other libraries, and city departments, as well as schools and day care centers.
• Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.
• Enjoy working with youth and creating quality experiences for them and their families; and
• Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift.

Customer Service Clerk (Adult Services)

• Assist with programming in the library for all ages including open job labs, computer classes, English classes (ESOL), Citizenship classes, and adult literacy classes.
• Collaborate and conduct outreach with local community groups, other libraries, and city departments.
• Utilize general knowledge of library resources for adults to promote library resources such as international services and library technology.
• Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift. (80 hours bi-weekly).

Working Conditions

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

Minimum Requirements

Education Requirements: Requires a high school diploma or a GED. Experience Requirements: Six (6) months of clerical/customer service experience are required. License Requirements: None

Preferences

• Proficient computer skills and working knowledge of Microsoft Office.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Experience working in a public library setting.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with youth and families.
• To better serve our diverse communities, fluency in a foreign language is highly preferred

General Information

Selection / Skills Tests Required: No. However, the department may administer a skills assessment test. Safety Impact Position: No. If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Salary Information: Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade: 10. Application Procedures: Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call View phone number on click.appcast.io. If you need special services or accommodations, call (TTY 7-1-1). If you need login assistance or technical support call View phone number on click.appcast.io. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer: The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.