Customer Service & Operations Support Specialist

Binho Board is a fast-growing tabletop soccer brand building a global community around competitive finger soccer. What started as a backyard idea has grown into a worldwide movement with tens of thousands of players, passionate fans, and partnerships with some of the biggest soccer clubs in the world. Our officially licensed boards include clubs like Paris Saint-Germain, Manchester City, Juventus, Arsenal, Liverpool, Club América, Major League Soccer and more. We’ve sold 150,000+ boards , are now in 350+ retail stores , and are expanding into Dick’s Sporting Goods locations across the United States. But this is just the beginning. We run tournaments, collaborate with creators, launch new products, and create content that brings the game to life for players everywhere. As a startup, every person on our team plays a meaningful role in shaping the future of the brand. If you want to work at a company that is growing quickly and full of opportunity, this is the place. Role Overview This role will primarily manage all customer support communication through platforms such as Gorgias and Shopify Inbox. The Customer Service Specialist will assist customers with order issues, refunds, replacements, and general inquiries. Because we are a startup, this role will also work closely with our warehouse manager and fulfillment team to ensure orders are processed smoothly and customer issues are resolved quickly. Key Responsibilities Customer Support Respond to customer support tickets through Gorgias and Shopify Inbox Resolve customer questions regarding orders, products, shipping, and returns Process refunds, replacements, and order corrections Operations Coordination Communicate directly with the warehouse manager regarding order issues Coordinate replacements and fixes with the warehouse team Monitor delayed shipments or fulfillment problems Customer Experience Improvement Maintain and improve customer service macros Identify recurring customer issues and provide feedback to the team Help improve the customer support workflow Warehouse Support (Startup Environment) Assist warehouse team during busy fulfillment periods if needed Support packing and shipping operations when required Help ensure orders are fulfilled accurately and efficiently Qualifications Strong communication and problem-solving skills Customer service experience preferred Comfortable working with support tools such as Gorgias or Shopify Highly organized and detail-oriented Team player willing to help wherever needed Why Join Binho As a startup, every role has a direct impact on the company’s growth. This position offers the opportunity to work closely with leadership, operations, and the warehouse team while helping shape the customer experience of a rapidly growing brand. Work at a rapidly growing startup Be part of a brand working with some of the biggest soccer clubs in the world Help shape the future of a global tabletop sport Get exposure to marketing, ecommerce, partnerships, and product launches Opportunity to grow with the company as we expand If you love sports/competition, customer relations, and being part of something that’s growing fast, we’d love to hear from you. #J-18808-Ljbffr Binho Board