Order to Cash Business Process Lead

Order To Cash Business Process Enablement Lead- Orthopaedics

We are searching for the best Order to Cash Business Process Enablement Lead- Orthopaedics!

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Job Summary

This role will be part of US Order to Cash Business Process Enablement & Reliability, collaborating with the Manager Business Process Enablement, Surgery, EP, & Neuro. The OTC Business Process Enablement Lead will be a key partner in the design and deployment of new or enhanced business processes, and root cause analysis and resolution of process issues that impact MedTech franchises while maintaining a customer-centric focus.

This role will partner with Commercial, Supply Chain, IT, and Compliance to ensure integrated approaches are provided. This position serves as the Subject Matter Authority for US Region Order to Cash processes and will lead and coordinate business simulation and user acceptance testing.

Key Responsibilities

• Lead multiple moderate-size projects applying business knowledge, system expertise, strong decision-making skills, and project management skills.
• Act as a key resource on larger projects and serve as a consultant with cross-functional team members for Surgery, EP, and Neuro Order to Cash processes, answering questions, resolving issues, and providing status updates to impacted business partners and IT teams.
• Find opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, IT, or industry-specific change initiatives.
• Develop and maintain business process flows managed within the Order to Cash platform.
• Maintain a balance between business needs and strategies within IT standards to guide well-informed decisions.
• Remain accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions, and approved system improvements.
• Function independently with limited work direction and escalate as appropriate.

Required Qualifications

• Education: Minimum Bachelor's degree is required; Supply Chain, IT, or business focus is preferred.
• Required Experience & Skills: At least 4+ years of professional experience is required. Experience in Supply Chain is required. Strong communication skills and the ability to interact with employees at all levels. Knowledge of CSV, SOX, and GxP compliance requirements. Strong analytical skills. Proficiency in SAP is required; technical competence is preferred. Strong written and verbal communication skills. Ability to successfully balance multiple priorities, stay highly organized, and work efficiently to meet deadlines.

Preferred Qualifications

• Detailed understanding of Surgery, EP, and Neuro business processes and data.
• Understanding of supply chain interdependencies from end to end.
• Detailed understanding of Global Surgery business processes and data within and across areas.
• Demonstrated use of continuous improvement tools and methodology, such as Process Excellence, Lean, and project management, to evaluate, challenge, and optimize business processes.
• CSCP certification is preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants may contact Johnson & Johnson Careers, and internal employees may contact AskGS to be directed to their accommodation resource.