Deployment Specialist

Get your start in fintech, hands-on with payment technology.

SALT is hiring an entry-level Deployment Specialist at our Miami HQ. You'll be the person who gets payment terminals set up, tested, and into our merchants' hands, and who makes sure returned devices are checked and back in action. If you like working with technology, take pride in getting the details right, and want to build a career in a growing industry, this role is for you.

$36,000 – $45,000 per year + Annual Bonus

100% employer-paid Medical, Dental & Vision

Unlimited PTO

Real room to grow as SALT expands

Onsite – Miami Headquarters (Miami, FL) | Full-Time | Entry Level

Why you'll like this role

• Entry-level, with training on processors, terminals, and deployment systems
• Hands-on, practical work. You see the results of what you do every day
• You'll work alongside Technical Support, Customer Success, Sales, Submissions, and our deployment leadership
• Full health coverage paid 100% by SALT
• Unlimited PTO
• Up to 15% annual bonus on top of your salary
• Schedule: Monday - Friday 9am - 6pm

About SALT

SALT is a fintech and payments company serving the cannabis industry. We're growing, and we're looking for a hands-on Deployment Specialist to join our Deployment team at our Miami HQ.

Company Website:

The Role

The Deployment Specialist (Frontend & RMA) is responsible for supporting the end-to-end deployment process for cashless ATM terminals by executing all frontend deployment activities in Miami HQ and processing RMAs for returned terminals to ensure accurate setup and successful terminal activation.

This is a hands-on, execution-focused role centered on preparing, testing, shipping, and verifying terminals at Miami HQ. Backend coordination with the Ukraine-based team is limited and handled on an as-needed basis.

What You'll Do

Frontend Deployment (Primary Responsibility – Miami HQ)

• Program and configure payment terminals according to processor specifications and approved merchant setup forms.
• Perform firmware updates, network configuration, and gateway integrations on devices.
• Test terminals to ensure successful transactions prior to shipment.
• Package and ship terminals, peripherals, and accessories with high accuracy and quality standards.
• Coordinate shipping logistics, generate tracking labels, and confirm merchant delivery.

RMA Processing (Returned Terminals)

• Process RMAs (Return Merchandise Authorizations) for returned terminals, including receiving, inspecting, and testing each unit to verify whether it is working properly.
• Determine the next step for each returned unit: redeploy, repair, or return to the supplier, and coordinate with with suppliers as needed.
• Document RMA results, terminal status, and serial numbers in Monday.com or Zendesk so each return is tracked from receipt to resolution. Backend Coordination (As Needed)
• Provide light backend coordination with the Ukraine-based Backend Deployment team on an as-needed basis, such as sharing serial numbers or merchant setup details and flagging discrepancies to deployment leadership.

Cross-Functional Collaboration

• Work closely with Submissions teams to verify merchant setup accuracy before deployment.
• Coordinate with Technical Support and Customer Success during activation and early-stage troubleshooting.
• Update CRM and internal tracking systems (Monday.com or Zendesk) with:

– Serial numbers

– Deployment status

– RMA status and testing results

– Shipping and activation notes

Inventory Management

• Track inventory of terminals, SIM cards, cables, and accessories.
• Reconcile inbound, deployed, and returned inventory.
• Escalate inventory discrepancies or shortages to management.
• Maintain a clean, organized, and compliant deployment workspace at Miami HQ.

Compliance, Quality & Documentation

• Follow PCI DSS and internal security protocols when handling payment devices and merchant data.
• Maintain accurate deployment documentation and serial logs.
• Adhere to established deployment and RMA SOPs.
• Provide feedback on recurring issues, process gaps, or documentation improvements.
• Participate in ongoing training related to processors, terminals, and deployment systems.

How Success Is Measured

• Frontend deployment accuracy
• First-time activation success rate
• Deployment turnaround time
• RMA turnaround time and testing accuracy
• Inventory accuracy
• Reduction in activation delays