Salesforce Administrator

Salesforce AdministratorAs the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat – Apply Today!The Job At A GlanceOur Salesforce Administrator (internally known as a Salesforce Wizard) will be a key member of our Salesforce operations team, you will be responsible for supporting the configuration, maintenance, and optimization of our Salesforce platform. You will work closely with various stakeholders and users daily across the business gathering requirements, offering best practices, and understanding business needs for each segment. This role offers an excellent opportunity for growth and development in the Salesforce ecosystem.A Typical DayOffer first-level support to Service Cloud and Sales Cloud users through Jira tickets, troubleshooting issues and promptly resolving basic user tickets.Develop and maintain reports and dashboards to provide actionable insights into sales and service performance, pipeline health, and other key metrics.Utilize Process Builder, Workflow, and primarily Flow to automate business processes and streamline workflows within Salesforce.Assist in ongoing projects and implementations related to Salesforce customization, enhancements, and integrations.Ensure data integrity by managing record types, profiles, and role hierarchy.Perform data maintenance tasks such as data cleansing, de-duplication, and data migration as needed.Collaborate with other administrators and often work with different technical teams to implement new features and enhancements.Assist in user training and documentation to promote effective utilization of Salesforce capabilities.Collaborate with cross-functional teams to gather requirements, design solutions, and support implementation efforts.Assist in the development and execution of test plans for system changes and new implementations.To Land This OpportunityYou have 1-3 years of experience in a Salesforce support roleBonus points if you have a Bachelor's degreeYou are proficient in comprehending business requirements and aligning them with Salesforce solutionsYou have a strong understanding of the platform and can assist in the configuration and customization of Salesforce Objects, Fields, Page Layouts, Record Types, Validation Rules, and familiarity using Automation Tools, primarily Flow BuilderYou love Salesforce Reporting and Dashboard creationExperience building complex flowsYou're a self-starter with the ability to wear multiple hats and a great problem solverYou have the ability to troubleshoot and communicate about technical issues with non-technical team members who are experiencing issuesExtra AwesomeSalesforce Administrator certification (ADM 201) + any extra Salesforce Certifications.You possess Campaign and Lead Management experienceYou have Salesforce Marketing Cloud experienceFamiliarity with data import tools such as Data Loader IO.Basic knowledge of Apex, Visualforce, and/or Lightning ComponentsFamiliarity with Experience Cloud (Formerly known as "Communities")About Your Future TeamYou're really in for a treat. How do you feel about wild turkeys? Seriously, someone on the team has turkeys and chickens. We are a team of cooks, bakers, no candlestick makers yet. We like to laugh, so bring your best jokes – you will be tested.At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $ 72,464.36 -$ 97,793.34 which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.