Service Desk Technician

$53.7k - $102.2k

Central Hudson Gas & Electric Corp

Poughkeepsie, NY

# Service Desk TechnicianApply: Poughkeepsie: Full time: Posted 3 Days Ago: R2159**Benefits:*** Competitive compensation* Medical, Dental, and Vision insurance* 401(k) Retirement Savings Plan with substantial company match* Life and Travel Insurance* Tuition Assistance* Wellness Reimbursement Program* Paid Holidays and Vacation **What is a Service Desk Technician?**The Service Desk Technician is a frontline technical specialist responsible for supporting, managing, and optimizing all end-user computing environments. As a key member of the Service Desk, this role delivers hands-on endpoint engineering, device management, and customer-focused technology support across multiple channels. The Service Desk Technician ensures reliable operation of laptops, desktops, mobile devices, virtual desktops, and enterprise applications while partnering closely with Infrastructure & Operations to maintain a secure, modern, and efficient endpoint ecosystem. **What does a Service Desk Technician do?*** **Primary Technology Support** — Act as the main point of contact for end‐user endpoint issues, incidents, and service requests through the ITSM platform.* **Endpoint Troubleshooting** — Perform initial triage, diagnose hardware/software issues, document findings, and escalate when appropriate.* **Intune Endpoint Management** — Administer, support, and troubleshoot devices enrolled in Microsoft Intune, including compliance policies, configuration profiles, application deployment, and conditional access.* **Azure VDI Support** — Support Azure Virtual Desktop (AVD) environments, including session host troubleshooting, user connectivity issues, profile management, and performance monitoring.* **BYOD Support** — Provide guidance and support for Bring‐Your‐Own‐Device users, ensuring secure access, proper enrollment, and adherence to organizational policies.* **MDM & Mobile Application Services** — Manage mobile devices through MDM platforms, support enterprise mobile applications, and assist with enrollment, configuration, and security compliance.* **Device Deployment & Management** — Configure, deploy, and support Windows, iOS, VDI, printers, peripherals, and mobile devices.* **Incident Coordination** — Support major incidents by collaborating with I&O teams, ensuring timely updates and adherence to SLAs.* **Knowledge Base Maintenance** — Create and update technical documentation, troubleshooting guides, and standard operating procedures.* **Technical Proficiency** — Maintain up‐to‐date knowledge of supported technologies, business applications, and endpoint management tools.* **Process Compliance** — Follow established IT processes, policies, and performance standards.* **Continuous Improvement** — Contribute to automation, optimization, and technology improvement initiatives.* **Professional Development** — Pursue ongoing learning and skill development.* **Team Collaboration** — Demonstrate integrity, teamwork, and strong communication while supporting organizational values.* **On**‐**Call Participation** — Participate in 24/7 on‐call rotations, staggered shifts, and emergency response efforts as needed.* **Perform additional duties as assigned** - Central Hudson’s environment is continuously evolving; individual skills and contributions must reflect these changes.* Provides support for storm restoration efforts. **What does it take to be a Service Desk Technician?****Required:*** Associate’s degree in Computer Science, Information Technology, STEM, Business or a relevant field of study. In lieu of an associate’s degree, a High School Diploma or Equivalency degree and 2+ years relevant experience will be considered* Experience supporting Windows, mobile devices, and enterprise applications* Proficiency with Microsoft Office* Strong written and verbal communication skills* Excellent customer service and interpersonal abilities* Ability to adapt to changing technologies and priorities* Self-motivated, proactive, and able to work independently* Strong sense of ownership and accountability* Ability to travel to district locations as needed and perform additional duties as assigned* Ability to lift up to 35 lbs* Valid driver’s license **Preferred:*** Bachelor’s degree in a related field* CompTIA A+ certification* Experience with Windows 11, Microsoft 365, Apple devices (iPhone/iPad)* Experience with Intune, Azure Virtual Desktop, MDM platforms, and mobile application managementApplications will be accepted until **October 13, 2026.** This position has a career path which allows for advancement opportunities within the Service Desk Technician job series. The title and level are commensurate with experience. Pay Range: $53,700-$102,200
J-18808-Ljbffr Central Hudson Gas & Electric Corp

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