Client Services Coordinator

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Who We're Looking For: We're searching for a dynamic, well-organized individual who brings enthusiasm and intelligence to everything they do.

You're a responsible team player with a knack for engaging others, radiating positivity, and thriving in a fast-paced setting.

With your experience in customer-facing roles, you're ready to take charge, multitask like a pro, and ensure every client leaves with a smile.

Key Responsibilities:

• Create a Welcoming Vibe: Greet clients with cheerful energy, manage check-ins/check-outs, and schedule appointments with precision to keep patient visits on the rise.
• Master Multitasking: Juggle a high volume of tasks—handling phones, emails, and in-person inquiries with immediacy while keeping the front desk running smoothly.
• Be a Communication Rockstar: Engage clients and staff with clear, professional, and upbeat communication, fostering strong relationships and a supportive clinic atmosphere.
• Drive Results: Collect co-pays efficiently, ensure all cancelled patients are rescheduled promptly, and complete cycles of action to meet key performance indicators (KPIs) that boost clinic growth.
• Handle the Action: Thrive in a bustling environment, proactively addressing challenges and asking for help when needed to keep operations seamless.
• Pitch In: Take on additional duties as needed to support the clinic's success and ensure a top-notch client experience.

Core Requirements:

• High school diploma or equivalent; additional training in office administration or healthcare is a plus.
• Strong communication skills—verbal and written—with a bubbly, professional tone that lights up the room.
• Proven ability to multitask in a high-action environment while staying organized and detail-oriented.
• Proficiency in Microsoft Office, scheduling software, and basic office equipment.
• Experience with insurance verification, billing, and collecting co-pays is preferred.
• A proactive mindset with the intelligence to assess situations, solve problems, and ask for support when necessary.

What Success Looks Like:

• Patient visits steadily increasing through excellent scheduling and follow-up.
• Phones and emails answered promptly to keep clients happy and engaged.
• All cancelled appointments rescheduled efficiently to maintain clinic flow.
• KPIs met consistently, reflecting your impact on client satisfaction and clinic growth.

Benefits:

• Competitive hourly rate with performance-based incentives tied to clinic success.
• Medical health insurance coverage.
• Paid time off (for full-time employees).
• Opportunities for growth in a collaborative, holistic wellness environment.

Application Deadline: Ongoing

Omni Physical Therapy & Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, welcoming environment for all employees and clients.

Job Type: Full-time

Pay: $20.75 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Compensation Package:

• Bonus opportunities
• Performance bonus

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Garden City, NY 11530 (Required)

Work Location: In person