Automotive Service Advisor - Volvo of Keene

Job Description

Job Description

EXPERIENCED VOLVO SERVICE ADVISOR

$100,000-$140,000 ANNUALLY

FENTON FAMILY DEALERSHIPS | KEENE / SWANZEY, NEW HAMPSHIRE

5-Day Workweek | 45 Hours Per Week | Every Other Saturday | Scheduled Lunch Breaks

Medical & Dental Insurance | 401(k) Company Match | Paid Vacation

GREAT VOLVO ADVISORS ARE HARD TO FIND. WE KNOW WHAT YOU'RE WORTH.

You know Volvo. You understand factory warranty. You've earned your experience. Now consider an opportunity that recognizes it.

At Fenton Family Dealerships , we're looking for an exceptional Volvo Service Advisor who understands the brand, knows manufacturer warranty procedures, and delivers the premium customer experience Volvo owners expect.

We're offering more than competitive compensation. We're offering an established dealership environment, a structured work schedule, experienced support teams, and the opportunity to build a long-term career with a family-owned organization.

For more than 40 years, the Fenton family has built its business on customer relationships, community involvement, and doing business the right way.

We're looking for an experienced professional who wants to be part of what comes next.

WHY AN EXPERIENCED VOLVO ADVISOR SHOULD CONSIDER FENTON

SIX-FIGURE COMPENSATION.

$100,000-$140,000 annually

• Additional performance-based earning opportunities
• Compensation that recognizes your Volvo and warranty expertise

A STRUCTURED SCHEDULE THAT RESPECTS YOUR TIME.

• Five-day workweek
• 45-hour work schedule
• Every other Saturday
• Scheduled lunch breaks

We believe experienced professionals perform their best when expectations are clear and their time is respected.

AN ESTABLISHED OPERATION WITH THE SUPPORT TO SUCCEED.

Our Toyota and Volvo service operations are supported by experienced technicians, dedicated shop leadership, an established parts department, and a BDC team.

You'll work with familiar dealership systems, including:

• CDK dealership management system
• Xtime service scheduling and workflow tools

We want you focused on building customer relationships, managing service effectively, and delivering an exceptional Volvo ownership experience.

FAMILY-OWNED FOR OVER 40 YEARS.

At Fenton Family Dealerships, we're proud of our history and our relationships within the community.

We value professionalism, teamwork, integrity, and employees who take pride in their work.

BENEFITS THAT MATTER TO YOU AND YOUR FAMILY.

• Medical insurance
• Dental insurance
• 401(k) retirement plan with company match
• Paid vacation
• Full employee benefits package

WE'RE LOOKING FOR SOMEONE WHO TRULY KNOWS VOLVO.

This isn't an entry-level service advisor position.

We're searching for a knowledgeable professional who understands Volvo vehicles, factory warranty requirements, and the importance of accurate repair-order documentation.

You should be comfortable managing the entire service experience-from the initial customer concern through repair completion and follow-up.

WHAT YOU'LL DO

• Build lasting relationships with Volvo service customers.
• Open and manage accurate customer-pay and warranty repair orders.
• Apply Volvo factory warranty policies and procedures.
• Ensure proper documentation of customer concerns, technician findings, and warranty repairs.
• Coordinate warranty authorizations and supporting documentation.
• Communicate effectively with technicians, parts personnel, and service leadership.
• Present maintenance and repair recommendations professionally.
• Keep customers informed throughout the repair process.
• Deliver an exceptional customer experience and maintain high customer satisfaction.

WHAT YOU'LL BRING

• Proven experience as a franchised-dealership Service Advisor.
• Strong knowledge of Volvo manufacturer warranty procedures.
• Experience preparing and managing properly documented warranty repair orders.
• Excellent communication and customer relationship skills.
• Strong organization, attention to detail, and follow-through.
• The ability to manage multiple repair orders and priorities.
• A professional, team-oriented approach.

Direct Volvo dealership experience is strongly preferred.

CDK and Xtime experience is a plus.

YOU DON'T HAVE TO BE ACTIVELY LOOKING TO CONSIDER A GREAT OPPORTUNITY.

Maybe you're happy where you are.

Maybe you've built a strong customer following and earned the trust of your technicians.

Maybe you're simply curious about what another dealership could offer.

We understand. And we'd welcome a confidential conversation.

We're not looking for just another advisor. We're looking for the right Volvo professional to join our team.

YOUR EXPERIENCE HAS VALUE. LET'S TALK.

If you're an experienced Volvo Service Advisor with strong warranty knowledge, we'd like to hear from you.

Apply today to explore an opportunity with Fenton Family Dealerships.

All applications and inquiries will be handled confidentially.

Fenton Family Dealerships is an Equal Opportunity Employer.

Compensation: $100,000-$140,000 annually, additional performance-based earning opportunities, subject to the written compensation plan.

Valid driver's license required