Order Administrator

Order Support Specialist

Join our dynamic team as an Order Support Specialist, where you will play a crucial role in managing customer interactions and supporting a major digital transformation. This position offers the opportunity to work in a collaborative environment, gaining hands-on experience with enterprise systems and contributing to critical business milestones.

Responsibilities

• Handle a high volume of inbound phone calls, transferring and routing customers to appropriate internal resources.
• Serve as the first point of contact for customer inquiries, ensuring professional and timely call handling.
• Perform basic and minor order entry tasks during periods of lower call volume.
• Support the Order Support team during the Microsoft AX to D365 migration and related system transitions.
• Follow established processes while adapting to new tools and workflows introduced through the Digital Transformation.
• Maintain accuracy and attention to detail while working in multiple systems.
• Escalate issues appropriately to Order Support 2 or leadership when needed.
• Compile, create, and modify reports using database software and Microsoft Office applications.
• Enter customer orders using Microsoft AX and Microsoft 365 for data entry and data collection.
• Administer various programs, projects, and processes under specific department requirements, acting as a resource for the department.
• Maintain confidentiality of information, achieving and maintaining quality and productivity standards.

Essential Skills

• 1 year of relevant experience using Microsoft applications.
• 1 year of customer service or administrative experience with a confident phone presence.
• Knowledge of office routines and general clerical procedures.
• Demonstrated keyboarding quality and efficiency with the ability to proofread for errors.
• General math skills and the ability to create electronic spreadsheets/database reports.
• Ability to understand and maintain confidentiality of information.
• Effective written and verbal communication skills.
• Basic data entry skills with a high level of accuracy.

Additional Skills & Qualifications

• Experience supporting order management or customer service teams is preferred.
• Exposure to ERP, CRM, or order management systems is a plus.
• Experience working during system implementations or transitions is advantageous.
• Familiarity with Microsoft Dynamics, OrderNet, or similar platforms is beneficial but not required.

Work Environment

This is an in-office, team-based role with working hours from 8:30 AM to 5:00 PM, with potential flexibility on a case-by-case basis. You will be part of a collaborative team environment with shared supervision, high interaction with customers, internal teams, and leadership. The setting is fast-paced, especially leading up to and following the system go-live. Structured training and hands-on support through a dedicated mentor will ensure a smooth onboarding and successful contribution during this high-impact period.

Job Type & Location

This is a Contract position based out of Newberg, OR.

Pay and Benefits

The pay range for this position is $24.00 - $24.60/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Newberg, OR.

Application Deadline

This position is anticipated to close on Aug 3, 2026.