Senior Director - Onsite Account Delivery Partner

Senior Director – Onsite Account Delivery Partner With Healthcare Domain

As the Senior Director – Onsite Account Delivery Partner, you will be the strategic face of the organization at the client site, responsible for end-to-end delivery, relationship management, and account growth. This role demands deep healthcare domain expertise, strong leadership, and the ability to orchestrate cross-functional teams to deliver value across digital, cloud, and enterprise platforms.

Key Responsibilities

Client Engagement & Strategic Leadership

Serve as the primary onsite liaison for the account, building trusted relationships with client stakeholders across Pharma, MedTech, and R&D verticals. Lead strategic planning and governance discussions, ensuring alignment with client objectives and business outcomes. Represent the organization in executive steering committees, quarterly business reviews, and innovation councils.

Delivery Oversight & Operational Excellence

Oversee delivery across multiple workstreams including SAP, GenAI, RPA, and cloud transformation initiatives. Ensure SLA adherence, quality benchmarks, and proactive risk mitigation. Drive continuous improvement through automation, analytics, and agile practices.

Proposal, RFP & Contract Management

Lead solutioning and proposal development for new opportunities, including RFP responses and SOW negotiations. Collaborate with offshore and pre-sales teams to define scope, pricing, and delivery models. Ensure compliance with healthcare regulations and client procurement standards.

Stakeholder & Team Collaboration

Work closely with offshore delivery leads, practice heads, and domain experts to ensure seamless execution. Mentor and guide onsite team members, fostering a culture of accountability and innovation. Coordinate with internal leadership on resource planning, financial forecasting, and strategic investments.

Account Growth & Farming

Identify growth opportunities within the account and convert them into billable engagements. Drive farming initiatives across digital transformation, data & analytics, and enterprise platforms. Track and report account health metrics including revenue, margin, CSAT, and delivery KPIs.

Qualifications

Education: Bachelor's or master's in engineering, Healthcare Domain Knowledge, or related field. Experience: 15+ years in IT delivery and account management, with at least 5 years in onsite leadership roles. Domain Expertise: Strong background in Healthcare or Pharma, including regulatory compliance, clinical systems, and patient engagement platforms. Certifications: PMP, SAFE, or equivalent certifications preferred.

Preferred Experience

Prior experience managing large healthcare accounts. Exposure to GenAI, AI/ML, and Data Science initiatives in healthcare. Proven track record in contract negotiation, proposal development, and client presentations. Familiarity with tools like Jira, Confluence, Power BI, and SAP S/4HANA.