ACES Systems Technical Sales Specialist

Job Description

Job Description

JOB SUMMARY: We are seeking an experienced Technical Sales Specialist with a background in aircraft
maintenance.  The Technical Sales Specialist plays a key role and blends consultative sales with hands-on technical expertise: You’ll partner closely with clients, operators, OEMs, and all other product experts to understand requirements, provide solutions, and guide customers through the decision-making process. This role is ideal for someone who enjoys translating technical concepts into clear business value while building strong, trusted relationships.  

 
KEY RESPONSIBILITIES AND ACCOUNTABILITIES The statements below are intended to describe the general nature and level of work being performed a job incumbent. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.  An employee will be required to follow other job-related duties required by the manager.

 
Sales and Business Development: Identifies and qualifies leads with MROs, flight departments, OEMs, and operators; develops quotes, proposals and closes equipment and service sales. Determines areas for existing customers to add to existing equipment or upgrade to new equipment based on new needs.

Product Demonstrations: Conducts onsite and remote demos of ACES Systems products and services.

Post Sale Technical Assistance: Provides technical onboarding, configuration, troubleshooting, and application guidance for sold equipment; escalates complex issues to engineering as needed. 

Customer Training: Delivers hands-on and/or classroom training via customer site, in ACES facility, or virtually for maintenance teams on equipment operation, data interpretation (as related to equipment usage), and best practices.

Application Consulting: Advises customers on how to integrate diagnostic tools into maintenance workflows and interpret vibration/track data to inform maintenance decisions.

Documentation and Reporting: Produces clear technical and application notes, training materials, and other documents assigned.

Travel and Field Support: Travels to industry tradeshows, customer sites and airfields for demos, training, and advanced technical support as required. 

 
REQUIRED QUALIFICATIONS

• Aircraft maintenance background required (military or civilian)

• Strong troubleshooting skills and ability to interpret diagnostic data

• Excellent communication and presentation skills

• Strong ability to explain technical concepts to maintenance personnel and decision makers

• Valid driver's license and willingness to travel domestically and internationally up to 50% of the time

• Valid passport, or willingness to get one

• Ability to work extended hours as needed

PREFERRED QUALIFICATIONS

• A&P certification and/or equivalent military or civilian aviation maintenance experience

• Proven sales experience or demonstrated success in customer facing technical/sales roles

• Practical experience with vibration analysis and helicopter track and balance

• Familiarity with helicopter platforms

• CRM experience and proficiency with Microsoft Office Suite

HOW SUCCESS IS MEASURED

•  Sales growth in equipment and service orders

•  Customer satisfaction with onboarding, training, and technical support

•  Reduced customer downtime through effective application of diagnostic tools and guidance

•  Speed and quality of technical support and sales responses and escalation handling

PHYSICAL DEMANDS AND WORKING ENVIRONMENT 
• Performs administrative duties at office desk: periodic computer work, carrying out both manual and repetitive arm hand and finger movements in regard to computerized data entry and data processing tasks.

• Works occasionally at the customer’s location including but not limited to flight lines, hangars and test cells.

• Job requires verbal contact with and listening to customers and co-workers one-on-one and in a group setting.

• Job requires the ability to lift, push, pull, carry or otherwise move objects up to 50 lbs. occasionally (10%).  Duties may require overhead lifting up to 20 pounds rarely (5%).

• Job requires walking or standing frequently and may include periodic bending, stooping, crouching, and climbing.

• The job requires occasional use of hands to finger, handle, feel objects, tools, or controls; and reach with hands and arms.

• Mental activities necessary include concentration, reasoning ability, mathematical skills, organizational skills, and communication skills. Great mental effort is required due to daily pressure resulting from adverse interactions with the public, frequent deadlines, and the demands of the job.

• Hearing abilities include sound localization and sound recognition/detection, specifically in the potentially moderate to loud environment at a customer site.

• Specific vision abilities required include close vision, color vision, distance vision, depth perception and ability to adjust focus.

• May require personal safety equipment such as hearing and eye protection in PPE specified areas.

 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This list is not an inclusive list of other demands that may arise.

 
EQUIPMENT USED
• General office equipment including but not limited to copier, fax, binding machine, multi-line phone system

• ACES Systems products 

 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.